Can't argue with a customer about scheduled time. I had a 9 AM appt and got it there at 8:50.
2/27/2019
BRENDA C. VERIFIED CUSTOMER
Great job car feels new and thanks for the car cleaning coupon
2/26/2019
Lynda E. VERIFIED CUSTOMER
Great job! Thank you!
2/26/2019
GERALDINE C. VERIFIED CUSTOMER
Excellent service especially by
Wayne
2/24/2019
CORINNE R. VERIFIED CUSTOMER
Thank you for great customer service
2/24/2019
Doug H. VERIFIED CUSTOMER
Thank you Chrissy
2/23/2019
STAN H. VERIFIED CUSTOMER
The service department stayed within the timeframe given, seemed to fix the problem and they were very nice to work with.
2/23/2019
Israel R. VERIFIED CUSTOMER
Very knowledgable staff. They were professional and courteous.
2/23/2019
Karin S. VERIFIED CUSTOMER
She was awesome and answered all my questions. I would recommend her to anyone. Thanks Elizabeth!
2/22/2019
DAVID H. VERIFIED CUSTOMER
You need to let people know when there car is done.
2/22/2019
Jeannine C. VERIFIED CUSTOMER
Great team!!!
2/21/2019
MARCUS W. VERIFIED CUSTOMER
Great communication, pleasant and knowledgeable
2/21/2019
Kim B. VERIFIED CUSTOMER
Elizabeth Paine lit up the garage as soon as we walked in. She was friendly, very knowledgeable and super helpful. She went above and beyond what we expected when we weren't sure if our problem would be covered by our extended warranty. She's impressive. You are a lucky employer for sure.
2/21/2019
Michael C. VERIFIED CUSTOMER
Me again...for the last time. Finally, the other thing I'd mention on the positive side is that Wes Macdougall got it right with respect to passing feedback to whom it needs to go. When Crissy finally did get back to me with an update, she began with, "I know you talked with Wes..." indicating that he had, subsequent to my "complaints/inquiries" to him since I hadn't been hearing from Crissy, evidently talked to her and passed on what he'd correctly perceived as my need for a little more communication. I did clinical and support staff customer service and general training in the healthcare field for 20+ years, and I know that specific feedback to those involved is an essential part of improving and maintaining quality service...not just "You did 'good'!" but specifically what was done that was good. Hopefully, part of the feedback to Crissy would include pointing out to her than when she's not providing timely feedback, as previously noted, to the customer, it's particularly aggravating to that customer for him to be seeing through the waiting room window you sitting idly at your desk swiping your phone. Anyhow, all's good now...for the time being. Thanks for asking. Mike
2/20/2019
Brandon A. VERIFIED CUSTOMER
Service associate Elizabeth was nice and good to work with. Work was done in reasonable amount of time.
2/20/2019
JANE L. VERIFIED CUSTOMER
We have always been quite happy withTyler and **** Hannah.
2/20/2019
TYLER W. VERIFIED CUSTOMER
Tyler and the Toyota team did a great job.
2/20/2019
Jamie S. VERIFIED CUSTOMER
Elizabeth was very friendly and helpful and asked if I needed anything or had any concerns with my car that they should take care to check for.
She also got me a discount which was awesome, thank you!! :)
2/19/2019
Tina W. VERIFIED CUSTOMER
Thank you for getting me in so soon and being so polite and always smiling