Elizabeth was great to work with and very helpful.
11/4/2018
SHERRIE D. VERIFIED CUSTOMER
Amazing
11/4/2018
James D. VERIFIED CUSTOMER
Always great
11/3/2018
MICHAEL F. VERIFIED CUSTOMER
Excellent service
11/3/2018
MICHELLE W. VERIFIED CUSTOMER
We were treated great again today. She is very understanding and helpful
11/3/2018
Derek W. VERIFIED CUSTOMER
We have been loyal customers since November of 2013 and have purchased 2 vehicles from here and have had all of the service done at the Kelso location for both vehicles. Lately I have been disappointed in the customer service I receive. Yesterday my RAV4 was in for service and when I called to check on the status I was told my advisor was busy but would get back to me. I waited a few hours and when I didn't get a response I sent an email. As of noon the next day, I still have not received a response back. I understand people are busy, but a quick call or email doesn't seem to be asking too much.
11/2/2018
CHANCE C. VERIFIED CUSTOMER
Chrissy is always professional and treats myself and my Tundra superlative.
11/2/2018
Larry H. VERIFIED CUSTOMER
Took a long time. Otherwise fine.
11/2/2018
Robin D. VERIFIED CUSTOMER
Accurate time frame to complete work knowledgeable and a nice smile.
11/2/2018
Michelle W. VERIFIED CUSTOMER
Elizabeth was awesome, she was very friendly, remembered my kids names which made them feel very special. She helped me navigate getting 2 young kids and 2 car seats into my truck and it made my time there so much easier. Thank you so much!
11/2/2018
TYNA L. VERIFIED CUSTOMER
Tyler has been my CSR for several years. He demonstrates excellent customer satisfaction. He is also very knowledgeable about the vehicles. Thank you!
11/1/2018
Jeffrey D. VERIFIED CUSTOMER
Totally awesome customer service
11/1/2018
CHERYL R. VERIFIED CUSTOMER
Service was for routine oil change and I was told it would be 90 minutes. That seemed a little excessive but I arranged to wait at a friends house. After about that length of time I received a text saying my car was on good hands & they would contact me when it was ready. After about 2 more hours when I still had not heard back I went to see what the problem was. My car was ready but for some unknown reason I had not been notified. Elizabeth offered to comp me the service because of the delay - I agreed with the offer. So - for your consideration
* service (oil change) was done I assume because a new sticker was in the window. This was good.
* 90 minutes for an oil change is a lot- is that normal now???
* not contacting me was bad!
* comping the service was good to alleviate my frustration at being forgotten.
Then I found that this comped service was not recorded in my service history & and that I don't like. I keep track of my car's service & I don't want it to look like I failed to bring my car in for routine service. So I entered "oil change" via online record.
I will return for service at **** Hannah with the hope that this was an isolated occurrence.
11/1/2018
JERRY B. VERIFIED CUSTOMER
Won’t ever be back.
11/1/2018
Gene C. VERIFIED CUSTOMER
Tyler covered all the things needed to get done.
10/31/2018
GLEN M. VERIFIED CUSTOMER
Thank you, Lenore Meyers
10/31/2018
ROBERT J. VERIFIED CUSTOMER
Awesome service again!
10/31/2018
SUSAN D. VERIFIED CUSTOMER
Thank you for getting me in so fast for my appointment