Right on time help. Good service.
Appreciate shuttle service. Car wash
& vacuum is nice!
10/2/2018
Patrick M. VERIFIED CUSTOMER
Very thorough. All questions answered.
10/2/2018
SALLY I. VERIFIED CUSTOMER
Efficient and conscientious service. Thank you.
10/2/2018
Matthew A. VERIFIED CUSTOMER
Very friendly and helpful
9/30/2018
LEE D. VERIFIED CUSTOMER
All good
9/30/2018
Sharon H. VERIFIED CUSTOMER
Thank you for the timely service. My wait time was not to long.
9/29/2018
Dzung P. VERIFIED CUSTOMER
good
9/29/2018
Eva F. VERIFIED CUSTOMER
Every one was awesome I have been recommending to my friends good staff
9/29/2018
Ryan F. VERIFIED CUSTOMER
She was very helpful!! Took care of everything I needed.
9/27/2018
BRADLEE P. VERIFIED CUSTOMER
Did a good job. Thanks again
9/27/2018
Nichole K. VERIFIED CUSTOMER
Thank you!!!
9/27/2018
Kelly P. VERIFIED CUSTOMER
I wished my truck would of been washed since I haven’t been there in 5 months.
9/27/2018
Martin T. VERIFIED CUSTOMER
Wash job left some to be desired. Everything else was great
9/27/2018
Clyde P. VERIFIED CUSTOMER
Tyler was amazingly helpful, realizing my tight schedule and delivering everything as promised, adjusting his time and work situation to best suit my needs. And I still want to give a tip to whoever it was who so thoroughly and efficiently washed and vacuumed my truck (he got away before I could reach him and your service writer said not to worry, but I will have his tip for him when I see him next!
9/26/2018
Charlie S. VERIFIED CUSTOMER
I went in for an oil change on my Toyota Camry this morning and when I came home, I noticed that the passenger side of the car had scratches. I called their service department and wanted to talk to Tyler Gonzales, the person who was took care of the car, but he wasn't available. I said I'm taking it back and show them the scratches. When I went back and talked to Tyler, he said that the scratch had touch up paint. I told him when I brought the car in, there were no scratches. He looked at me like I was lying. He then proceeded to say that he had to tell his director about this and that he will call me. I had to tell him to take pictures or he wouldn't even bother doing. I have been taking my cars to dealers every time I need an oil change and this is the worst experience I ever had. You trust that they will take good care of your car when you bring it in, not to have them scratch it up and deny it happened. Very bad customer service !!!
I posted this on yelp also
9/26/2018
Brittney A. VERIFIED CUSTOMER
Always pleasant to work with.
9/26/2018
Erika Z. VERIFIED CUSTOMER
Nice.
9/26/2018
Leatha S. VERIFIED CUSTOMER
They got my car right away. Don’t really like what it’s going to cost to fix it. I don’t like the fact that you don’t know how long it will take to get the part! But other than that everything was great!
9/25/2018
ROBERT E. VERIFIED CUSTOMER
Who is tyler
9/25/2018
Jess M. VERIFIED CUSTOMER
a) I expected to be given some kind of estimated time frame, at least by the time they took my vehicle back and inspected it. Although I had an appointment, two hours went by before I stopped the representative who took my car, as she was walking by, and asked for an ETA. She came back and said it was in the wash now.
b) 30 minutes later, I went out at asked if I could at least settle up. Apparently, my vehicle had been done and ready for a while but the paperwork was sitting on another lady's desk who was busy, although my rep had been free.
By the time she finished checking me out, it was 2 hrs and 45 minutes for an oil change (with an appointment) with no attempt at communicating with the customer and even knowing I waiting, letting my vehicle sit for at least 15 minutes after being don't until I followed up (again) myself.