She did a great job with the servicing despite the fact that I never worked with her in person. It was completed based on phone, text, and email communication. Everything was completed to my satisfaction which was outstanding
8/21/2018
Brian M. VERIFIED CUSTOMER
As always, very good service. Question though—it seems that the turnover of service people is ongoing. I have been going there since 2008 and the change in staff is too much. Why is that happening?
8/21/2018
Michael B. VERIFIED CUSTOMER
Communication between service reps at the desk a little weak but Gage was great.
8/20/2018
Eldon B. VERIFIED CUSTOMER
Samantha understands customer service. She was helpful and we made future appointment to finish warranty work. Samantha is very energetic precise and attractive. Look forward in seeing on my next visit.
8/20/2018
MICHAEL C. VERIFIED CUSTOMER
She did a wheel alignment without proper authorization. The situation was resolved with her ultimately not charging us for the alignment. The issue was with communication. She informed me the alignment wasn't covered under the factory warranty. I acknowledged that with an ok. She assumed that I was also authorizing the allignment. Which wasn't the case. I was to the understanding that they would check to see if the car was misaligned and ask for authorization to do the repair if needed. That did not happen.
8/19/2018
CHRISTY R. VERIFIED CUSTOMER
Satisfied
8/19/2018
Erica...Brian B. VERIFIED CUSTOMER
You guys did great and told me how long it was gonna take. Will be coming back in about 5000 miles
8/19/2018
Gary F. VERIFIED CUSTOMER
Our appt was 1pm, our truck was not even taken back to be serviced until 215. And they didn't even do anything that they said they would do such as topping off the fluids or vacuuming the truck out. Very unsatisfied
8/18/2018
ALLISON J. VERIFIED CUSTOMER
Thank you so much! My car is running GReAT!
8/18/2018
RONALD P. VERIFIED CUSTOMER
Good job
8/18/2018
MYCHAEL B. VERIFIED CUSTOMER
Elizabeth is awesome
8/18/2018
KEVIN R. VERIFIED CUSTOMER
I checked in to get my car when finished, the lady forgot about me and I had to wait a while, when tired of waiting I went back out and inquired why it was taking so long. She apologized, but I ended up being late to my next appointment.
8/17/2018
Kyle R. VERIFIED CUSTOMER
Superb service!
8/17/2018
LEAH M. VERIFIED CUSTOMER
Tyler was amazing! Friendly and prompt. Great sense of humor and had me on my way in no time! First time here but won't be my last. Thank you Tyler and the entire **** Hannah crew!
8/17/2018
Sheryl L. VERIFIED CUSTOMER
Elizabeth went above and beyond to make sure everything was taken care of. I will return in the future for other services and hope Elizabeth is still there to assist me. Thank you and especially thank you to Elizabeth and your service department. Parts department was also friendly and helpful on answering my questions.
8/16/2018
JACK M. VERIFIED CUSTOMER
Ok.
8/16/2018
JOYCE C. VERIFIED CUSTOMER
Tyler is doing a good job of helping me with a claim on my tire warranty. He knows what to do and is doing the paperwork for me. That is a big help as I wouldn’t even know where to start.
8/16/2018
Karin S. VERIFIED CUSTOMER
Elizabeth was amazing and awesome. Thanks for keeping me informed about what was going on.
8/16/2018
LIZ D. VERIFIED CUSTOMER
The technician not only did the service that I came in for but also made me aware of a recall on my vehicle. They worked with my schedule since i couldn't stay.
8/15/2018
CHANCE C. VERIFIED CUSTOMER
Crissy was excellent! I will never do buisiness with another dealership.
Respectfully, Chance.