Gage Bryant was helpful, knowledgeable, & friendly. I am very satisfied & thankful for your assistance.
8/8/2018
JANA H. VERIFIED CUSTOMER
Too much to type here but I’ll put some of complaints. First I received a text to authorize extra work. I ok’d it but it wasn’t done & no call to tell me about it. Then I received another text asking if I had questions, which I did & I responded but nobody got back to me. I texted 3 more times with no reply. I called twice & nobody ever called back. I had to call body shop to find out what was up with my car. THEY finally got someone to bring my car to them.
Then today I get a call from Tyler to arrange payment & when I explained problems he said he was sorry but didn’t receive any of text reply’s or messages I left. One was suppose to have been left by service manager. The only good thing was after hearing this Tyler said he’d cover my service. When I said I would still owe for air filter that’s when I found out THAT didn’t even get done. Left hand has not idea what the right is doing & it’s just downright POOR customer service. I sure hope when I get my car back there is paperwork inside letting me know what they actually did do to my car. Not a positive experience at all.
JANA H
8/8/2018
Lee Anne. VERIFIED CUSTOMER
Nice job!!
8/8/2018
LIN S. VERIFIED CUSTOMER
The Kelso Toyota people are all top notch & very friendly & helpful.
8/8/2018
TRACY B. VERIFIED CUSTOMER
My appointment was at 11:00 am I had to wait till almost 2pm for a 30 minute service. Other then that all was well
8/7/2018
Brian G. VERIFIED CUSTOMER
Samantha Ferguson was great
8/7/2018
Patrice C. VERIFIED CUSTOMER
My idiot lights were on so I took it in for that reason. It ended up
Being a faulty gas cap. My app was at 8am & I left around 1;30.
8/7/2018
Cale T. VERIFIED CUSTOMER
Crispy is very good to work with.
8/5/2018
NOEL M. VERIFIED CUSTOMER
Phone system to get transportation is poor. It was 2.5 hours and 3 calls.
8/5/2018
Georgia W. VERIFIED CUSTOMER
Always excellent and fast service.
8/5/2018
Donald J. VERIFIED CUSTOMER
Excellent job
Thank you
8/5/2018
ELIZABETH W. VERIFIED CUSTOMER
Gage was awesome!
8/5/2018
TERRY B. VERIFIED CUSTOMER
2 hours for an oil change and rotate tires is way to long.
8/5/2018
JANIS W. VERIFIED CUSTOMER
Thank you!
8/5/2018
HARRIS G. VERIFIED CUSTOMER
Made sure I was taken care of and that I was satisfied. The tech came out numerous times to keep me informed.
8/4/2018
TYLER G. VERIFIED CUSTOMER
I eeceived 3 texts and one email before and 3 texts and a phone call after the simple oil change appointment! A bit too much communication... and now you tell me I will get another phone survey!? Enough already!
8/4/2018
ALICE A. VERIFIED CUSTOMER
Please change the phone number to ****-****-xxxx for future messages.