Dick Hannah Volkswagen Portland Auto Repair Service

Great job from Dayton as always.

She was awesome! Super sweet and personable, I couldn’t have had a better experience with her!

Dayton was very professional and straightforward. This was the quickest and easiest oil change I've ever experienced.

Dayton's service was excellent!

Spent $175 on week long rental with enterprise waiting for a part to arrive.:(

Chad fit my car in first thing on a Monday morning and had the warranty repair done the very same day.

Lesli was efficient

My service advisor was great. I wished the tires would have been replaced but I understand **** Hannah's policy better now.

The service performed was superb. Heather was kind and professional. For a $219, 30k mile Service, Not providing vacuuming or a basic carwash was both surprising and disappointing.

They did a great job and my car was in and out jib a timely fashion!

Chad went the extra mile with customer service! Great guy and got me in and out!

Thank you.

Service was great.

I am always kept informed on the services my Hyundai may need in addition to the regular maintenance items I bring it in for, helping me keep my Hyundai in excellent condition. Thank you Chad, you have always gone above and beyond!

Wonderful customer service as always.

She was great, thank you

Took a bit longer than expected, for an oil change. Otherwise okay.

It was comfortable to be handled with such understanding from my service advisor, I will continue to ask for her.

Heather Ogden was excellent in helping me get my car serviced.

I brought my vehicle to **** Hannah with a catastrophic engine failure on a MY 2010 vehicle with only 53,000 miles. From doing my own research I learned that this was very likely due to a failed timing chain tensioner, a problem that VW is well aware of, and is well documented in a TSB. Rather than **** Hannah working with me, they were immediately defensive, claiming that this catastrophic failure was likely due to being a quart low on oil. After debating back and forth with the assigned service manager, I made the decision to pull my vehicle from **** Hannah and take my business elsewhere. It wasn’t until this point that **** Hannah decided to attempt to work with me. I then was contacted by the service manager’s manager, who attempted to work with me on my claim to *potentially* get some reimbursement from VWoA. I explained that while I was appreciative of his assistance, I believe I should have received that customer service from the beginning, rather than receiving it only after I decide to have my vehicle towed elsewhere for repair. I then paid 412.00 that had been approved to date for diagnostics (I hadn’t even gotten to a repair estimate for that amount of money) and had my vehicle towed to an reputable independent shop that understands customer service. Because of this experience I will never give any business to the **** Hannah brand, and I will actively advise others to do the same.