Miguel was a delight--totally professional and yet very personally warm. He made me feel confident that my service issue would be resolved without any problems, and it was.
2/14/2019
Mary W. VERIFIED CUSTOMER
Excellent.
10. All agents provided a nice and approachable manner when working with me. I will return!!
2/14/2019
Ronna I. VERIFIED CUSTOMER
The staff was super nice and accommodating!! Even though this location is a longer distance for me than the Herzog-Meier VW service center, i love this locale because of the service.
2/14/2019
Rebecca D. VERIFIED CUSTOMER
Thanks for such great communication and service
2/14/2019
Anna M. VERIFIED CUSTOMER
I feel like I have been given the run around thru the buying and service. I am not happy. Mariah was nice but did not take care of my problem. I feel like I've been taken advantage of being a single woman. I would go to another dealership if I had a choice. If my car continues to have issues I will want **** Hannah to take my care back for a full refund plus refund my extended warranty. I like my car but not with the issues it has since I drove it off the lot. I hope we can resolve these problems. I purchased a car so NOT to have problems and be in the service department. Anna M
2/14/2019
Dillon H. VERIFIED CUSTOMER
Jessica was very helpful and responsive during the maintenance process. Great communication throughout and kind
2/14/2019
Susan B. VERIFIED CUSTOMER
Job done faster than estimated. Thanks
2/13/2019
Danny J. VERIFIED CUSTOMER
Megan was a very sweet person she got the keys program to my car and I'm very short time I was very happy thank you Megan for taking care of my new car ????
2/13/2019
MARK J. VERIFIED CUSTOMER
I have a check engine light. Should I bring it back in?
2/12/2019
Maria M. VERIFIED CUSTOMER
I am very unhappy with the services I was provided. Previous to taking my car in for service on 2/7/19, I had taken my car to fuel up that same morning and everything was working properly and I have never had a problem with the fuel door until I took it in to **** hannah dealership. I was told by a **** hannah advisor that the technician had trouble opening the flange door to access the fuel, my fuel door is opened by pressing a button inside the car, so my concern is that if the door did not open, then how did the technician get it open. My other concerns is that my door was forced opened and I feel it's unfair for me to pay for something that was not broken nor had problems with previously
2/12/2019
SARA G. VERIFIED CUSTOMER
Mariah and Miguel were both professional and friendly. My car was finished early which was a pleasant surprise. The entire experience was wonderful. I like that dealership since that is where I booight my car. I also saw Aaron who sold me the car.
Thank you!
2/10/2019
Lars H. VERIFIED CUSTOMER
Other than dealing with a sales associate, to receive my vehicle. That ignorant **** pissed me off to the point that I had to mention "Make a call to the Mgmt..." He refused, so I said "Then, let me call him." He refused again, I said, "Well, If I can't get my car and you won't help me at all, then I'll have to call police..." That's when things went the right direction (No call to Police). Roy called me and made it all work out very smooth.
Roy Is Very Knowledgeable, Quick To Handle My Issue & Excellent At His Position.
The Service Manager Jeff Is Also Great At His Job! Came In From Home, For Me To Get My Car.
I think Ms. Jessica Pham from the Service Dept was great, easy for me to speak with, upfront & honest.
Although, I have a simple fault code coming up for Fuel Pump Relay (J17)... That wasn't there before... Can somebody correct it? Please...
2/10/2019
Robert H. VERIFIED CUSTOMER
They where all really awesome and friendly! Provided me with a beautiful car to use while mine was being fixed. I’ll definitely be back for all my automotive needs
2/9/2019
Michael L. VERIFIED CUSTOMER
Awesome
2/9/2019
Lori S. VERIFIED CUSTOMER
Mariah went above and beyond for me. She advocated that my service was covered under extended warranty and did not take no for an answer. She is the best!!! I love **** Hannah and Mariah’s service is one of the reasons why. Thank you!!!
2/9/2019
Pamela P. VERIFIED CUSTOMER
She was more than efficient and everyone was friendly. Thanks
Pam
2/9/2019
STEVE B. VERIFIED CUSTOMER
Jessica was Great! Professional and kept me informed on how long it would take and even warned me it was almost done, knowing I was working while in the lobby. Again Excellent service. Thank you.