Noah is always extremely professional, courteous and helpful! He has always gone out of his way to provide top notch service.
12/11/2018
Sarah N. VERIFIED CUSTOMER
Friday the 7th . At 9:19am
Every staff at service department was on top of their game! I was really really impressed with how fast the service was handled. Kiddos to your team and especially to Jessica Pham. She was quick and with a smile ! Your guy manager was exceptional too !
Only when company said “ loaner” ... it turned out I was told to pay $25 per day to use car ! Not only did I had a RECALL, I had to be there on my own dime and time. This should be taken care and paid for by VW/DickH .
12/10/2018
ROBERT D. VERIFIED CUSTOMER
I brought my vehicle in for a simple quote and possible repair. It was more than 8 hours before I was able to finally get a quote. This was after many attempts to get answers. I was finally called with a quote and the service rep could not accurately explain what or why I needed a particular repair. I got my quote which I consider quite high. The majority of communication was an attempt at upselling me to repairs I do not yet need. Not satisfied and I do not feel as though I trust this dealership for repair service. I feel as though there is dishonesty in my quote price and in the efficiency necessary to repair my car.
12/10/2018
Victoria S. VERIFIED CUSTOMER
She did well
12/10/2018
David D. VERIFIED CUSTOMER
Car was there all week. Communication was very poor. Expensive fix for a hose and PCv valve. Left car Tuesday morning told it would be ready Friday didn’t receive until Saturday. Complimentary car wash and vaccuum was a joke. Too bad since first experience was so good. I won’t be back.
12/9/2018
Katheryn K. VERIFIED CUSTOMER
Good communication about how long it will take for my car to be done. And arranging transportation for me. Thank you
12/9/2018
Jay M. VERIFIED CUSTOMER
Quick easy convenient and friendly!
12/8/2018
ANNA B. VERIFIED CUSTOMER
Mariah was friendly, professional and made me feel like a valued customer. My service experience was great!
12/8/2018
Alexander E. VERIFIED CUSTOMER
Best experience I have ever had at a dealership - they paid for my lyft home and to back to pick up my vehicle. The car was washed and vacuumed, and I didn’t pay a dime, it was all covered under warranty. I definitely plan on returning here for all my vw service needs!!!
12/8/2018
Sarah M. VERIFIED CUSTOMER
Jessica was great! I really felt like she cared for me as a customer, not just my car or a sale. She listened to my concerns about my car and made me feel very comfortable leaving my vehicle in her hands. Thank you so much!
12/7/2018
Robert D. VERIFIED CUSTOMER
Lesli was extremely accommodating! I was very happy with her service.
12/6/2018
Alicia E. VERIFIED CUSTOMER
Jessica was wonderful! I will keep an eye out for the survey. Thank you.
12/5/2018
Janie K. VERIFIED CUSTOMER
You were all very helpful and friendly. I would most definitely recommend and return to **** Hannah. Thank you so much for everything. Janie K
12/5/2018
Amy B. VERIFIED CUSTOMER
I didn’t get a copy of what was completed on my vehicle
12/5/2018
David C. VERIFIED CUSTOMER
Good timely service.
12/5/2018
KELLY G. VERIFIED CUSTOMER
You guys are always so great.
12/4/2018
CHRISTOPHER L. VERIFIED CUSTOMER
I played significantly higher than the TrueCar price after I identified myself as a true car customer. After being unable to sleep all night and arriving at **** Hannah Volkswagen early in the morning my sales person took advantage of the fact I didn't remember the numbers I had seen previously and sold me a car for several thousand dollars more more than I would have agreed to pay. Got a question the higher price during the sales process I was told that the vehicle I was purchasing did not qualify for any better pricing now I'm going to make it my mission to share my experience with your dealership with every single other person I ever meet.
12/4/2018
Peter H. VERIFIED CUSTOMER
Jessica did a great job..she was ready to process the service order upon my arrival and was able to get me a loaner vehicle.
12/3/2018
ANNETTE D. VERIFIED CUSTOMER
Loved the complimentary Lyft rides! I’ll come back for service again :)