My car smelled like body odor. Was not vacuumed or washed like they said it would be and hadn’t had the sticker changed for next oil change mileage. It made me question whether any work had actually been done, so I checked my oil when i got home to find the oil was full and looked clean so it was probably changed. As my warranty is up and I have to travel so far to the dealership, I’ll be searching for a new service provider.
5/7/2018
Douglas S. VERIFIED CUSTOMER
The representative that I interacted with was great.
5/6/2018
Michael P. VERIFIED CUSTOMER
Lesli was great. She provided timely updates and made sure everything was done right.
5/6/2018
Ankur D. VERIFIED CUSTOMER
Loved the prompt attention. Friendly service all around and I was kept informed In a timely manner via email. The complimentary wash and vacuum is great! Reminds me of another car company that did the same for its customers. Dennis, the shuttle driver was friendly and courteous. I wish him good luck. Dan’s
5/6/2018
Jennifer B. VERIFIED CUSTOMER
He was nice
5/6/2018
Margaret M. VERIFIED CUSTOMER
Everyone was helpful and courteous. Carl explained everything well and was pleasant and knowledgeable! The driver who took me home and picked me up again was very considerate and courteous. Excellent staff and service was appreciated.
5/6/2018
Erin P. VERIFIED CUSTOMER
I brought my eGolf in for 10k service and they found a problem with one of the lights. So they told me to come back later and they would call. After 4.5 hrs, I called and was told it would be ready by 6p and washes per my request. We arrived to get the car and was informed there was no eCertified technician on staff. He said I would need to go to another dealership. He did not give me the number or any guidance around this which was very disappointing. Also the wash remained dirty. We are very unhappy with this experience.
5/5/2018
Benjamin R. VERIFIED CUSTOMER
This is my 3rd VW and my 3rd service advisor at **** Hannah VW of Portland. I can say with certainty that Dayton Wong is the best service advisor I have worked with at your dealership. The others pale in comparison to his dedication, communication, and enthusiasm.
5/5/2018
Tim G. VERIFIED CUSTOMER
Lesli was professional and friendly. She reminded me of scheduled maintenance that I had deferred. I was glad she reminded me. I had one piece completed and will schedule the other two next month. Good job Lesli.
5/4/2018
KALINDI K. VERIFIED CUSTOMER
Car was supposed to be washed and vacuumed when I arrived and it wasn’t Brake light that was supposed to be fixed wasn’t when I inspected it. I asked for a copy of my prior service and didn’t receive it. Technician coupdn’t Explain my receipt to me. I ended up waiting an hour extra after having dropped it up when I picked it up. Terrible service after spending $600!!!
5/4/2018
Judy P. VERIFIED CUSTOMER
The service manager was GREAT!
5/3/2018
Elias R. VERIFIED CUSTOMER
Noah was friendly and very knowledgeable. He helped me figure out the best option for my tire issue and handled it very quickly. I trusted his input and respect his hustle. A+
5/3/2018
David M. VERIFIED CUSTOMER
Great job!
5/3/2018
April J. VERIFIED CUSTOMER
Dayton is awesome!
5/3/2018
Pavorn L. VERIFIED CUSTOMER
Excellent customer service. Made sure I had transportation available. Vehicle got done really fast.
5/3/2018
Michael P. VERIFIED CUSTOMER
Daniel was a great help in troubleshooting the issue with my car!
5/2/2018
Sandra B. VERIFIED CUSTOMER
As always my customer service was good.I appreciate you all
5/1/2018
Andrew C. VERIFIED CUSTOMER
I appreciated you fitting me in with a check engine light. Very efficient and pragmatic in service suggestions- e.g. didn’t try and sell a bunch of other service. That’s great business - builds trust. Thanks
5/1/2018
NAOMI B. VERIFIED CUSTOMER
Carl was wonderful! He communicated with me through every step of the process and made everything so easy to understand! He went above and beyond to diagnose the problem and figure out an action plan. I am completely satisfied with my experience and so appreciative of his service.