My advisor was great at accommodating my transportation need by getting me a Lyft. Also she made sure my questions were answered and that I was satisfied with everything. Thank you!
10/17/2019
Emily G. VERIFIED CUSTOMER
The worst customer service we have ever experienced. Our car was in your possession for 3 months, the engine that needed to be put in was in your possession for 1 whole month before we actually had it installed. The communication on your end was the worst we have ever experienced. At one point we were told to “please stop calling” and to “take it easy” because we had to call multiple times to get any answers and were really upset and frustrated with the way we were being treated. Our loaner car was not set up properly and because of this error we had to spend several hours of our day off waiting for it to be fixed, and when we finally got our car returned to us after driving all the way from Seattle to pick it up with our two year old, it was scratched and dented. We will never bring our car here again and will make it a point to suggest others do the same. Mariah suggested she would be “our advocate” after we were stuck in another state on the side of the freeway with our child—but we had to be our own advocates to get anything actually accomplished and just to get a call back. Completely unprofessional.
10/15/2019
Peter B. VERIFIED CUSTOMER
Panchajany was everything that a GOOD service advisor shiuld be. Yiur facility in Vancouver is not nearly as good. I'll be taking my business to Panchajany and your parts department in the future!!!!!!!
10/13/2019
IVOR D. VERIFIED CUSTOMER
Very helpful and friendly, informed me of any other concerns and got done what I requested timely and efficiently
10/13/2019
RONALD H. VERIFIED CUSTOMER
All very good from dropoff to pickup.
10/13/2019
Toni R. VERIFIED CUSTOMER
Mariah did an excellent job of taking care of me and keeping me updated on my car status.
10/13/2019
Jason M. VERIFIED CUSTOMER
My thanks to all involved. Jessica for getting me in quickly, Todd in Service for pinpointing the tire problem causing noise that sounded like a wheel bearing going bad but wasn’t. I think Mariah? The friendly and helpful service writer who checked me out from service. All were wonderful. This is a big change since I first started coming here 8 years ago. This group needs a bonus. You have finally got a cohesive group that practices what you preach in corporate. “Believe in Nice’.
Great job.
10/13/2019
Kyra T. VERIFIED CUSTOMER
Great
10/11/2019
David B. VERIFIED CUSTOMER
Mariah is great, always takes care of my service needs quickly.
10/11/2019
YULIVA S. VERIFIED CUSTOMER
Thank you for being so helpful and for the great customer experience!
10/11/2019
ELIZABETH B. VERIFIED CUSTOMER
No comment right now,
10/11/2019
GORDON Z. VERIFIED CUSTOMER
Your techs couldn't find the problem. I will have to find a defrost/air circulation expert to fix the problem.
10/11/2019
Alan K. VERIFIED CUSTOMER
Great dervice
10/11/2019
Miwa N. VERIFIED CUSTOMER
I appreciate Mariah for attending me honestly and kindly.
During the repair, she kept informing of me the progress many times.
And when I asked her about the repair and the payment, she explained patiently though I spoke in my bad English.
Thank you.
10/10/2019
Cory S. VERIFIED CUSTOMER
I really appreciated the care and helpfulness I received from Miguel. Thanks guys!
10/10/2019
BARTON L. VERIFIED CUSTOMER
I have to say, my first visit there... and I don't know what they even did to my car. There was no run down of the service needs, what was planned or how anything went. Also, I specifically asked to have the interior window cleaned from all the weird marks left from when the car was manufactured and it wasn't cleaned. And don't you wash the cars for us? or vaccuum? So I drove away with a coupon to spend time to go find a Washman. Not completely satisfied at all. Thanks. Annie Lamb
10/9/2019
Susan B. VERIFIED CUSTOMER
I was happy that the service was completed in a timely manner and done well! Thank you so very much!
10/9/2019
SHARON R. VERIFIED CUSTOMER
I brought my Jetta in due to check engine light driving to work. They were able to quickly check it out and set me up for an appointment the next day. They told me the finding and were able to fixit with parts in stock. I got my car back earlier then expected. Nice job!
10/7/2019
Frances L. VERIFIED CUSTOMER
He was able to squeeze us in the schedule on no notice to repair a broken part on our newly purchased vehicle. He & Barry were very friendly, helpful & easy to work with.