Dick Hannah Chrysler Auto Repair Service Center

Highly recommend auto tech Lucas Nicacio. Very honest and thorough. Very professional and knowledgeable. I will continue to bring my 2016 Jeep Cherokee to **** Hannah Vancouver and request Lucas.

It is always a pleasure working with Kelsey. She is courteous, pleasant and always helpful.

Was not happy about not getting the van washed. Was told that there was no one to do the job. This the second time that I have been told that when getting service.

My car still is not fixed.

Very professional

Great service by a professional team.

Failed to test there repair. Rain sensor system still not working. Service writer argumentative

Jeff was very helpful and courteous. I thank him for his help.

Was quick and efficient!

Kelsey rocks!

The technician did not reset the computer in my Durango and I am still getting popup messages about “Oil Change Required”. Other than that it was satisfactory.

Kelsey was absolutely perfect!! Please don’t have this feedback reprimand her in any way!! She was personal, sweet, accommodating and wonderful!! However, I bought the Jeep not barely 30 days prior and requested the fog light be replaced as it has already burnt out. Upon pick up of my vehicle, the light wasn’t replaced, and it was a bummer having to spend an entire day and night without my car due to the recall . That being said Kelso was amazing and did her very best to take care of me, she’s amazing! I’d appreciate a fog light. Thank you!!

Teila was amazing!!! She went above and beyond to take care of my needs and was prompt with responding to questions.

Scott always does a great job. Courteous and efficient. The **** Hannah auto group is licky to have Scott on the team.

Thank you for resolving my issue today.

Thank you for explaining everything (mechanic)

After 3 years of taking my Jeep to Gresham, Oregon... I decided to give Hannah another chance today. Again... BAD SERVICE. I arrived 15 minutes early. A guy came out after about 15 minutes to get my VIN and to see who my service adviser was. I informed him, my appointment was with Kelsey. He left and announced over the speaker system, "Kelsey, you have a black Wrangler waiting for you in the Express Bay line". Another car pulled up behind me about 5-10 minutes later and the guy went inside. He came back out with a lady who looked inside his car, wrote down some stuff and then took him inside with her. Wonderiing where or where Kelsey was... I leaned over to read the name tags on each service advisors desk. Turns out, that was Kelsey who walked past me and checked in the guy who was behind me. About 10 minutes later, she came out and apologized, saying she didn't know I was assigned to her. I was the only black Wrangler in the Express Bay line. My appointment today was for an oil change, inspection and tire rotation. 2-1/2 hours after leaving my keys with Kelsey, she said it was ready and she would be back to get me in 5 minutes. 15-20 minutes later, the guy sitting across from me laughed and said, "that's a long 5 minutes". I decided to go see what happened to Kelsey. I found her standing behind her desk smiling saying it was all ready and handed me the keys. I went out to me Jeep and found that the tires HAD NOT BEEN ROTATED. I know this because my front tires and Big O tires and my rear tires are Coopers. They were still Big Os up front and Coopers in the rear. I went into talk to Kelsey only to find that she and the technician (that did my work) had both gone to lunch. Another service advisor assisted me and said, "no worries, we didn't charge you for the tire rotation, that's included in the service". I told him I KNEW there wasn't a charge for it, and that that was NOT THE POINT. The point was that I'd been waiting almost 3 hours now only to find that the tires had not been rotated. He said he could get me right in. I declined and said I'd take it to where I got the tires and would have them do it. I left the service center, got in my Jeep and NOTHING! I turned the key and there was NOTHING, didn't even crank. Turns out the tech must have disconnected the battery and didn't tighten it down enough. They also didn't "clear" the "Change Oil" dash light and did not put a "reminder" maintenance sticker on the windshield. THAT'S IT! Never again will I trust my vehicle to Hannah or purchase another vehicle from them. I'll be giving the Service Manager, Cindy Lamar a call in the next few days.

Kelsey Arnold gave us excellent customer service, but was hampered by Hannah and FCA LLC policies that will drive me to buying a Ford product after decades of Chrysler/Mopar loyalty. Gary P

Scott long was wonderful, listened to my concerns and found a way to fix them! Very pleased with his customer service! Thank you Scott! One thing I feel that could help solve any confusion is to make sure the service receptionist or other staff members know the difference between gas and diesel oil changes.

Job performed in less time than quoted. Good work.