Scott was awesome. Professional and great communication.
However, we are waiting for the warranty repair on the backup camera.
When this is completed, we will have been very well taken care of.
12/9/2018
CATHERINE R. VERIFIED CUSTOMER
Gary was helpful, went above and beyond with the questions I asked
12/9/2018
MICHAEL C. VERIFIED CUSTOMER
Jeff and Kelsey both helped me and both were very professional as usual and great to work with I appreciate you having outstanding people like this!
12/9/2018
HAROLD T. VERIFIED CUSTOMER
Greatful to be in/out in short time to avoid heavy travel traffic later in the day. Appreciate added effort to make that happen.
12/8/2018
AUDREY C. VERIFIED CUSTOMER
Jeff was amazing. Very helpful and on it!! He’s my go to guy
12/8/2018
David S. VERIFIED CUSTOMER
Pricing is too high for someone on SS. Recalled ignition switch replacement was fine.
12/8/2018
JAY S. VERIFIED CUSTOMER
Kelsey was exceptional in her communications however there was a lack of training exhibited in both front and back office services as department failed to secure and preserve evidence of fuel contamination needed to defend dealership’s no-warranty claim or allow customer to pursue reimbursement against fuel station or their insurance company or extended warranty provider. A $10,000 mistake. Given the Eco-diesels reputation and bulletins related to the more than average failure rate of the hp fuel pumps (my second eco/diesel hp pump failure in 6 weeks) the staff training should be much better to reduce dealership’s exposure.
12/7/2018
JOHN C. VERIFIED CUSTOMER
Thanks for a job well done
12/7/2018
JESSICA C. VERIFIED CUSTOMER
I have been unhappy with our service! Our vehicle is not fixed and we e had to pay for a rental car! I am not happy at all! I will be complaining to a manager tomorrow!
12/7/2018
Michael S. VERIFIED CUSTOMER
Professional and very efficient service
12/6/2018
Darold B. VERIFIED CUSTOMER
Good job
12/6/2018
NICHOLAS M. VERIFIED CUSTOMER
Had a good experience with my service today. I hope to make Hannah dealership my regular service center.
12/6/2018
DOUGLAS W. VERIFIED CUSTOMER
Great service
12/6/2018
MANDY M. VERIFIED CUSTOMER
It's not completely fixed yet but we are in the process of getting that taken care of. Both Kelsey and Cindy the manager have been great and working on getting the problem fixed.
12/6/2018
Melina C. VERIFIED CUSTOMER
everything got done in a nice timely way
12/6/2018
TRACY D. VERIFIED CUSTOMER
Excellent service writing by Darren. Quick communication. Addressed all warranty issues. Arranged transportation when additional diagnostics and parts were needed.
12/6/2018
James C. VERIFIED CUSTOMER
Thanks everything went great!! Fast and courteous!!
12/5/2018
Jerry F. VERIFIED CUSTOMER
Kelsey was terrific! The service was much faster than I expected.
12/5/2018
Daniel L. VERIFIED CUSTOMER
It would have been nice if the car had been washed and vacuumed out as part of the service. I have had it performed in the past but I’ve had to ask for it, it would be great if I didn’t need to ask.