I brought my JK in for a very simple item. To turn on the UConnect module which I had installed. This required the Star scan tool plugged in to the OBDII port. I printed out the factory instructions. The procedure should have been completed in 1/4 hours. I was charged 1 hour plus your 10% miscellaneous fee for shop supplies and disposal. Absolutely none were required for this procedure. I messaged Jeff back about this but received no response. I feel ripped off. Mike ****-****-xxxx. In the past, I have purchased several vehicles from the Hannah dealerships but no more.
11/14/2018
MELISSA C. VERIFIED CUSTOMER
Very straight forward and friendly.
11/14/2018
Jerome Z. VERIFIED CUSTOMER
Everything was great!!
11/14/2018
Raymond B. VERIFIED CUSTOMER
Nice experience..
11/14/2018
TROY M. VERIFIED CUSTOMER
They didn’t open differential cover and check bearings to see if that was all was wrong with my truck. He told me if they took it off I would have to pay. He told me Mechanic Could tell the whole rearend needed rebuilt. My mechanic has looked at it and the bearings were shot nothing else. This should be under a old recall on my truck your records show that was done in 2011 seems not to be working anymore.
11/14/2018
David K. VERIFIED CUSTOMER
Thank you so much for all your hardwork and great service! I know everytime i come into **** Hannah Jeep that i will be treated with respect and kindness. Keep up all the amazing customer service.
11/14/2018
SANDRA H. VERIFIED CUSTOMER
Got me in and out in about an hour. Tires were out of sync and one extremely low so checked that one out and got others balanced so “happy driver” here Thnx
11/14/2018
STEVE H. VERIFIED CUSTOMER
Services not done as asked and this is not the first time. Will be giving 1 more chance to keep my business on Thrusday.
11/14/2018
Curt W. VERIFIED CUSTOMER
Beth was awesome! She took very good care of us! Service was fast!????????
11/13/2018
TIMOTHY R. VERIFIED CUSTOMER
Service advisor was very nice got my truck in and out faster than expected tech good job I’n changing oil no Mess With oil anywhere good job cleaning up
11/13/2018
Michael B. VERIFIED CUSTOMER
The communication between service agents is horrible been there twice in about two weeks and several issues of miss communication.
11/13/2018
DANELLE V. VERIFIED CUSTOMER
Yes she is great every time I’m in. Thank you
11/13/2018
JESSICA A. VERIFIED CUSTOMER
Got an oil change and windshield fluid not refilled. Anywhere else would have checked that. Also, $130 to tell me I had a bad battery seems exorbitant
11/13/2018
OWEN M. VERIFIED CUSTOMER
Jeff’s service was fine, but I am frustrated with inconvenience I am subjected to due to design flaws associated with my vehicle! I have to drive for an hour in each direction to the dealership. Who pays for the gas? Me! The repair work took nearly 5 hours...that’s lost (and boring) time. Basically cost me the day! Does the dealer offer anything to offset this inconvenience, e.g., free oil change, discounted tires, etc. No! Frustrating!
11/13/2018
LYNN L. VERIFIED CUSTOMER
Great service!
11/13/2018
Doug D. VERIFIED CUSTOMER
I had an 08:30 am appointment for an oil change. Dropped off the truck and keys the night before. I was sent a text saying if you have questions don’t hesitate to reply. I did asking for an estimated completion time. No response after six hours. Went to pick up my truck at 3:45 pm. They had not even started it yet. Completely unacceptable. Also overheard the techs talking about how some woman brought in her car to check the battery. They told her it was fine. She called back to talk to manager because she was stranded with a dead battery. No one want to accept responsibility and the manager did not want to talk to the woman. I am 58 and this is probably the worst customer service I have ever seen. Very sad.
11/13/2018
MICHAEL R. VERIFIED CUSTOMER
It was not a pleasant experience! I had insurance to cover a lost key and ended up paying 322.80. I later confirmed with your Allstate office in your showroom that I had coverage. At the appt to program the new key the agent called and the programming was covered. I am due a reimbursement. The key was programmed and I left! I discovered today that part of the new key is missing! Please advise me! ****-****-xxxx.
11/13/2018
JEFFREY M. VERIFIED CUSTOMER
I still have a problem with my TPS system the light came on again. After 15 miles.
11/12/2018
WILLIAM M. VERIFIED CUSTOMER
Very professional
11/12/2018
TODD S. VERIFIED CUSTOMER
The initial tablet didn't work right. And after I accepted some previous repairs online, it was not received which led to a delay in return.