Dick Hannah Chrysler Auto Repair Service Center

Jeff did a nice job communicating with me and staying in touch throughout the process.

It took many hours which I don’t have a problem with. However I was told u didn’t have a part in to finish the job & I would have to return the next day. Told it would take about 20 minutes to finish. Returned the next day and after waiting 1 hour was told they ORDERED THE WRONG PART!! I will have to come back another day!! I do not live close by and I am very irritated!! I am definitely not a happy camper!!

Scott was awesome even when I wasn't so awesome.

Awesomeness

We had awesome service. Everyone was very helpful and friendly

Beth was awesome as always!

I’m Grateful for the repairs grateful they were free do you have an excellent repair team. My truck is brand new and should’ve never needed repairs so if this is going to be a continuing problem might need to swap it out for a new one under the lemon law’s. This is the second time now I’ve had to have electrical stuff fixed on a brand new truck.

Once again Kelsey was awesome! Everything thing was so easy...came in, waited, done! Please thank the tech person that worked on My jeep too...they’re pretty important people! Well done kids!

The radio we originally brought in to repair is not working again. Please have a service representative concrete me immediately to solve for this ongoing issue. OLIVIA R

You say you will call with estimates and I called you back or never heard if the part was covered. This is my car not my husband yet you send him text updates. My number is ****-****-xxxx. I love this car but it has had so much work done on it including transmission. It is very sad.

The service department as a saving grace of the dealership. They have been more helpful than the sales staff.

Very fast, ahead of estimate

I had an issue during my car service and I have to say I appreciate Gary for keeping me informed and being able to work out things. He is truly the best and he deserves a raise!

Appointment was made for 10 AM and vehicle was dropped off at 9:45. Upon drop off,I was told vehicle would be ready later in the afternoon. Work included 5 manufacturer recalls, of which one was declined. Additionally, an estimate was requested to fix a faulty ABS module. As same-day completion was not imperative, I verified work would be completed by the following day, especially since a loaner vehicle was not available as promised by manufacturer literature relating to the recalls. I was again told it would be ready the same day, but worst case the following day. The first day came and went with zero communication on the status of repairs. Patiently, I waited until early afternoon before calling for a status and was told the vehicle was not ready. At around 4 PM the following day a text was received indicating repairs were completed. I was not familiar with the pick up procedures and when I arrived I waited at the nearest counter for a few moments, without acknowledgement from the employee at the counter. I finally asked where I needed to go to pick up the vehicle and she abruptly replied "from the representative you have been working with" and she appeared to be annoyed by such a question. I approached Jeff after finding his work counter. Jeff was kind when explaining what was completed - two of the originally scheduled five recalls. Jeff explained two of the recalls already had the proper parts. I then asked about the repair estimate for the ABS module. Jeff told me they "did not have time" to provide the estimate. Having the vehicle for twice the amount of time of what was initially promised to complete less than one-third of the actual requested repairs is unacceptable. While picking the vehicle up the following day was agreeable, the fact that the work as requested and scheduled was not completed is not satisfactory, along with a complete lack of communication regarding completion, when not completed as initially promised, is not acceptable. All communication was initiated by the customer and indicates a lack of customer focused service. This was, unfortunately, my first interaction with **** Hannah dealerships; and may possibly be the last as a result of the overall lack of customer service.

Kelsey was very pleasant, and I know that a service environment at a dealership is probably a madhouse, but why send a text 20 minutes after I dropped off a car asking if I have questions and again 3 1/2 hours after I drop off the car, only to ignore my question when I respond? The 2nd time I asked when would she know something and I got no response. Almost 3 more hrs went by and I called and got no return call. 2 more hours went by and I called again, and finally I got her on the phone. So, it took 8 hours to find out nothing could be done that day. I’m sure I don’t know half the challenges she went through that day, but then don’t bother with those texts.

Teila is always helpful and kind! She was punctual with letting me know what was happening with my car and when it was complete. She always makes the experience better no matter what may be going on with my car. She’s awesome.

Thanks, Kelsey!!!

He was great ????

I had to constantly initiate communication with our service manager even when our repair was delayed twice. Apparently not having a vehicle isn’t a big deal to your employees, but for a family of 5 it is. I was asked after the second delay if it was a problem that my car would not be available for another day. When I replied yes no offer of assistance was provided so it was a pointless question. I asked about being refunded my $140 for troubleshooting that identified the battery as faulty and then broke again 5 minutes after I replaced it, but was told that would have to go through corporate. When I picked up my vehicle you had your hand out for the $100 service charge and when I asked about the last $140 charge I was told that I would receive a check in the mail. I was told with such indignation that it was like I was asking for a handout. I’d like to think that this was only an employee issue, it as I worked with 2 different service managers, I can only surmise that this a cultural issue with your organization. I was so displeased with my experiences at your service center, that we purchased a new Subaru from Longview just so I would not have to do business with you again; whether it be purchasing a new vehicle or service. It was worth the drive. You seem to be doing good business, but I will likely never return and will advise anyone who asks for a recommendation to avoid **** Hannah at all costs.

Jeff has been great throughout this process. I have had to bring my car in a couple times now to get the problem solved and he has been very curious and helpful the whole time.