Kelsey did a great job - everything she promised was done in the time she quoted.
Nice work!
10/17/2018
Sandra G. VERIFIED CUSTOMER
You did not rotate my tires. I asked for
10/17/2018
MICHAEL R. VERIFIED CUSTOMER
Very good detail! MR
10/17/2018
Charles V. VERIFIED CUSTOMER
Need better coordination with collision department. Auto notice told us our vehicle was done with service only.
10/17/2018
ANTINIO D. VERIFIED CUSTOMER
Great service
Job well done
10/17/2018
Douglas M. VERIFIED CUSTOMER
Kelsey is great tech and personable
10/17/2018
KENNETH K. VERIFIED CUSTOMER
I got the vehicle back and it is 100% as it should be. Kelsey was very helpful in resolving the problem. Lesson Learned, compare the sticker with the vehicle - this should have never gotten out of the factory. Ken Dent picked up on the safety hazard that the rear bumper could catch on fire.
First in line to resolve this issue, was Frank Carwan and I appreciated his concern, next were the **** Hannah service department team. I have no reservation in telling Costco that your dealership stepped up and did the right thing - Quality is all of us not just some of us.
10/17/2018
Samantha R. VERIFIED CUSTOMER
Every time I have been there it is a pleasant experience despite being there for hours. All staff members are polite and helpful.
10/16/2018
CHRISTOPHER C. VERIFIED CUSTOMER
Last scheduled oil change, tire rotation was included. This time not only did the price go up but I was charged $27 for tire rotation. When I checked the dash tire pressure screen the tire were not filled to spec. Makes me believe they weren't changed. Has something changed?
10/16/2018
Roger R. VERIFIED CUSTOMER
Kelsey Arnold is the greatest as she take good care of my truck. I even had a free car wash. Good job Kelsey and I thank you so much. Roger R
10/16/2018
CONSTANCE T. VERIFIED CUSTOMER
It's always a pleasure to work with Kelsey.
10/16/2018
STEVEN S. VERIFIED CUSTOMER
Kind, polite, and very helpful.
10/16/2018
Tamara J. VERIFIED CUSTOMER
Emily did a fantastic job! Great Customer Service!
10/15/2018
Valentina T. VERIFIED CUSTOMER
I am not happy about this service. I will never trust anything and anymore And never recommending anyone
10/15/2018
TODD W. VERIFIED CUSTOMER
Rude truck was not cleaned up. Got a new bumper salesman cleaned it. No way I will ever use your service dept. Emily Hoffman was rude and frankly the reason I won't be bac
10/15/2018
Jody G. VERIFIED CUSTOMER
Gary was great! Got my car in and out quick and kept me updated!
10/15/2018
MONIQUE C. VERIFIED CUSTOMER
Waited over an hr with a scheduled appointment and the service attendants was not notoified his appointment had arrived and was passed up by express when told an appointment was quicker
The rewards was not honored because it was taken off in the beginning
The payment process was declining our card in accurately
The car was not washed due to another 45 minutes
10/14/2018
Shiloh J. VERIFIED CUSTOMER
Very friendly and would make more appointments with her.
10/14/2018
ANTONIO H. VERIFIED CUSTOMER
We were told the service would be paid for since it happened before purchasing the Jeep and appointment was made by the sales rep but once we got there no one had a idea what we was talking about and service was not done and we had to leave for the service the would do
10/14/2018
Rhonda D. VERIFIED CUSTOMER
He did a amazing job he is wonderful with communication and how he talks with people.. Thank you for amazing job..