As always I was happy with the service. Tesla answered all my questions and didn't try to rush me.
8/21/2018
Todd H. VERIFIED CUSTOMER
I SCHEDULED a standard maintenance on my Jeep Patriot, maybe an hours worth of work, after 3 1/2 hours, I was told I needed the power steering fluid flushed and the air filter replaced. I approved the work, so maybe another hours worth (so I was told).
I was at the dealership for 7 1/2 hrs!! and all I got was a "sorry, there a communication mix-up", and they took 10% off the bill! 10% for WASTING more than 5 extra hours?? So slap me in the face for wasting my time, then slap me in the face again with a "meaningless" discount.
Your whole service department needs to take a TCF class (and since you obviously don't know what TCF is; it is "Total Customer Focus").
I will not be bringing my Jeep back to your service department, until it is COMPLETELY overhauled with competent service consultants!
I will also never buy another vehicle from **** Hannah dealerships, I would rather drive 100 miles out of my way to give ANY other dealership my business, than have to work with this one!
8/21/2018
Dan O. VERIFIED CUSTOMER
Thank you for the very quick turnaround.
8/21/2018
Hans L. VERIFIED CUSTOMER
I like to thank you for a Job well done.
8/20/2018
Kimberly R. VERIFIED CUSTOMER
Tesla was friendly & professional on the phone. I was able to schedule service at a time that was convenient to my work schedule & the work was completed within the time expected.
8/20/2018
Diane K. VERIFIED CUSTOMER
Teila was awesome! She got my car back to me the same day, when I had been told 3 days.
8/20/2018
ZACH M. VERIFIED CUSTOMER
Your service department has always done right by me. Thank You!!
8/19/2018
RONALD B. VERIFIED CUSTOMER
Our Jeep has issues with the AC and radio bringing it in and I picked it up the same way. Now I have to wait another three days until I have tome off from work to bring it back to be fixed for real this time. The check engine light came back on after I left the dealership. This is not service, it’s poor quality customer service.
8/19/2018
JOSE G. VERIFIED CUSTOMER
Great customer service from Beth. Will be coming back for our next service!!!
8/19/2018
Alan D. VERIFIED CUSTOMER
Took 20 minutes to check in and almost an hour to get the car once it was ready. Horrible customer service. First time I came in for scheduled service. Not sure I will do it again.
8/19/2018
Thomas M. VERIFIED CUSTOMER
Emily Hoffman is the very best service coordinator I have met in the last 10 years. She is polite, friendly, attentive, concerned about the costumers satisfaction and outcome and he the client’s best interest in mind. I’m coming. Back because of her attention to detail.
Sincerely, Dr. Thomas M
8/18/2018
DENNIS S. VERIFIED CUSTOMER
Kelsey did a great job keeping me updated. I prefer speaking with a person
Rather than answer on line.
8/18/2018
CRAIG S. VERIFIED CUSTOMER
Trial was, once again, excellent. She made sure I got checked in asap and advised me that you were running late after a busy and hectic day. That's not what I wanted to hear but it was the truth and made my wait more understandable. Well done Teila.
8/18/2018
BRYAN L. VERIFIED CUSTOMER
Emily did a great job taking care of our claim and getting our Jeep fixed quickly.
8/18/2018
CAROL W. VERIFIED CUSTOMER
Emily was wonderful, quite helpful and very friendly however, an hour and 45 minutes for a simple oil change with an on time appointment is an extremely long wait.
8/18/2018
Nanci R. VERIFIED CUSTOMER
I asked Beth for a car wash and she was unsure if anyone could do it...I picked up my Jeep and it was clean! She made it happen! Thanks Beth
8/18/2018
WALTER J. VERIFIED CUSTOMER
The system you have for picking up my vehicle was terrible. I did not see my contact person and they couldn’t be reached by radio. I had to wait longer than I should have for someone else to finally look through the stack of paperwork on my contacts desk and call for my truck to be delivered for my pickup.