Dick Hannah Chrysler Auto Repair Service Center

My vehicle isnt done yet though

Would have liked a little more information on the work that was performed other than that good service

Jeff was amazing and kept me in the loop. He was completely transparent on how long the recall would really take. Great customer service.

I appreciated the service done on my recall visit. Everyone was busy and the car was still done in a timely manner.

Kelsey provided excellent service, two thumbs up!

I have a 2006 Dodge Sprinter, Cyndee was very helpful and took great care of me. The only issue that made my satisfaction less than perfect, was not having a part I needed, which I understand. She was happy to order the part, but I live on the coast and didn’t really want to come back up. So I don’t have any issues with service at all. And the lady doing the BBQ in the dele did a marvelous job and is certainly a hard worker!

Emily was excellent !

To start off, we had work done on our vehicle with you about seven months ago. That did not go well either. This time I was told when I made the appointment on the phone that we would have a loaner car to drive. When my wife dropped the car off she was told by Emily that there wss no cars left. Emily was rude in her respomse when my wife tried to explain that we were no told this. When I called to talk to Emily she was snotty and rude over the phone. I am not impressed with her attitude at all. When I told Emily we would not be leaving the vehicle there as this was the second issue we had with your service department her reaponse in a snide tone was "Well, I was not the advisor on your last appointment." She acted like it was a bother to even discuss anything on the phone with me and acted mad when she had to have the shuttle take my wife back to the service department to get our vehicle back. We got our vehicle back without the work being completed. It was suppoed to have 2 safety recalls fixed. At least this time I knew the work was not done, unlike the last appointment when we got our vehicle back and were told it was fixed wben it was not. I do not appriciate being treated like crap and that I am an inconvenience. I get enough of that from the VA. If Emily is so put out by dealing with customers maybe she should find a new job. I will not be doing business with you again and I will be advising everyone I know not to as well.

Kelsey is amazing! Always top notch service with Kelsey! Kelsey goes above and beyond to make sure we are informed And satisfied with the service. I’ll say it again, you need to clone her.

He did an awesome job with a kind attitude.

You never looked at my front all wheel drive. After it was supposedly fixed the first time (a month before I was last seen) it has felt loose. When I came to pick up my car and asked if that had been checked she stated that it was not stated on the printed record and she would ask. She came back not convincing that it was looked at. It if was not documented I don't believe it has been taken care of. It still feels loose. You still have alot to accomplish with customer satisfaction.

I think Emily did a great job. She’s a “keeper”.

All good

Thanks Emily

Your car wash/vacuum crew was off today. Your mechanic left grease smeared on my hood and fender

Teila wa very professional, made sure I was kept informed. My confidence in your dealership is high due to the continued professionalism of Teila and her team.

Great job!

Great communication. Good about keeping me updated on progress.

Nice service with minimum hassle. All questions and service were taking care of.

After I had paid for my service, I went outside to wait for my truck. It took over 50 minutes of me waiting outside and talking to four people before my truck was finally brought to me. Then when I got in, the vehicle had not been washed or vacuumed out. Very unhappy with the end of my day at **** Hannah.