Only wish I was provided with a paper copy of work done
7/13/2018
Donald N. VERIFIED CUSTOMER
Service complete and on time!
7/13/2018
Nova K. VERIFIED CUSTOMER
Hello, when I went to pick up my vehicle I was trying to ask the staff about why the service would be so expensive. I was brushed off repeatedly. When I looked into the issue on my own I found that the part is 1/5 of the price and its something completely easy to do oneself. Furthermore my vehicle is only a few years old and I don't understand why this would even happen. Upon researching all of this I found it was a common issue. I feel that maybe there should be a recall on this sort of thing to be fair to the customer.
Thank you
7/13/2018
Philip B. VERIFIED CUSTOMER
fantastic job. went out of his way to help me
7/13/2018
Kimberly S. VERIFIED CUSTOMER
What a great team! Ms. Hickox is so friendly, and I watched this all morning as I waited for my own vehicle to be completed. I sat in the waiting area close to the service bay, and to my delight I heard only professionalism and hard work on the other side of the wall. I was incredibly impressdd with the cleanliness of the whole facility, and enjoyed a tasty breakfast croissant from the deli!
7/12/2018
ANGELA P. VERIFIED CUSTOMER
Gary was great and it was a pleasure working with him.
7/12/2018
CRAIG E. VERIFIED CUSTOMER
Kelsey was great, the work was done very well
7/12/2018
CHARLES R. VERIFIED CUSTOMER
The service department was very welcoming, courteous, and took care of my issue quickly
7/12/2018
Jerry D. VERIFIED CUSTOMER
I sent an email today explaining my frustrations with the Mopar oil changes the past two years. Yesterday I didn't receive any paperwork with my oil change though text or in person and for the 3rd time in a row it didn't get washed when is was stated it would.
7/12/2018
Britt P. VERIFIED CUSTOMER
I’m wondering about the statements made by **** Hannah dealerships. Bought the charger about a month ago and rolled off the lot with an empty gas tank. Every time I’ve bought a car in the past the tank was filled up and the car was detailed while we did the paper work. Not this time? I brought the car back yesterday for a recall service asked about a car wash and was snubbed. “Believe in nice”, hmmm.... so far haven’t felt the love?
Regards,
Britt
7/12/2018
DANIEL H. VERIFIED CUSTOMER
The service manager I dealt with was a very nice great guy. This is why I love **** Hannah service.
7/12/2018
Brenda A. VERIFIED CUSTOMER
After promising to have car 1 day...they had it 3 days. I asked if there would be a charge if they checked out a rattle...they said no. Car only has 5000 miles on it.
So...they charged me 100.00 to check out rattle. I am beyond disappointed and angry & am contacting CHRYSTLER. Also very rude when I picked up car.
The rattle was not because of my sunglasses in jockey box. It’s still rattling...
7/12/2018
Tina H. VERIFIED CUSTOMER
I have been trying to reach someone. The service was horrible i wish soneone qould call me ****-****-xxxx thank you
7/12/2018
Trenton L. VERIFIED CUSTOMER
When I texted a question there was no response, this happened 3 times. The service departments at both **** Hanna dodge and Honda is very poor.
7/12/2018
Jesse H. VERIFIED CUSTOMER
My car got towed in Monday late morning. Was never notified of the status or even that it was there. Someone said they would send my information out to the shop & someone would let me know. Never heard back so I left a message. Someone called me back that evening saying it would be worked on Tues. Heard from someone in the morning Tues & that was it. Car wasn’t done until Wed afternoon. I just needed to get keys made & it took 2 full business days. I was contemplating on going to Schwab or **** Hannah as just bought thus Jeep for future car maintenance. The lack of updates & communication on when my car would be fixed has made my choice not as difficult.
7/12/2018
Bob P. VERIFIED CUSTOMER
Waited all day for a call to pick up. No response to afternoon request fur status.
7/12/2018
Aleksandr S. VERIFIED CUSTOMER
Very bad service
7/12/2018
Donald W. VERIFIED CUSTOMER
Great service and care with the service received
7/12/2018
Susan C. VERIFIED CUSTOMER
Tesila R. Grinde was friendly, knowledgeable and professional. She absolutely made my first visit a pleasant and seamless experience.