Kelsey was great, she was helpful and stayed on top of communication
7/9/2018
Melissa M. VERIFIED CUSTOMER
Kelsey was wonderful, super kind and quick. However, during check out she was with another customer and asked another rep to cash us out. Unfortunately we were handed off to Emily, who we had overheard on a phone call with an angry customer before we had even checked in. She was very short with us and didn’t even bother to smile. You could tell she was having a bad day, and that she really could care less about our experience. When I got back to my Jeep the oil change light had not been reset. So I went in hoping to talk to Kelsey (truly such a nice woman), however against my desire I went and asked Emily “hey can I bother you for a minute” to which she snapped “what?”... overall I’d love to come back and work with Kelsey again, or the man I have worked with in the past, but you couldn’t pay me to work with Emily even if it was just to ask a simple question. Thank you.
7/9/2018
MATTHEW D. VERIFIED CUSTOMER
Kelsey did a great job going over everything and letting me know exactly what the issues were. Thanks.
7/8/2018
PETER E. VERIFIED CUSTOMER
The rep was very up beat and pleasant to work with. Great smile and very straight forward with answers and confidant.
7/8/2018
Terry N. VERIFIED CUSTOMER
I arrived at **** Hannah for my 11:00 am. appointment to have my Jeep Liberty serviced on a recall for lower rear control arms and when I arrived I was informed the parts to fix the problem had not arrived yet. A courtesy phone call wold have been appropriate in advance of my driving to the dealership only to find that the parts were on back order. Poor PR- could have saved me the trip. Terry N
7/8/2018
Ricky S. VERIFIED CUSTOMER
When my truck was 1st in, and my wife called for an update no one knew even what vehicle was in for service. The lady refused to give an update and made us wait for a call back even though our truck had been there for 6+ hours. Then it had to Be brought back at a later time for the actual repair to happen. Repair took longer than expected, and you guys had my truck for 7 more hours. We did not get a call when our vehicle was ready, and it was promised to be completed by noon. The whole process to Replace a tire sensor and tend to the recall issue took much longer than expected and created a huge inconvenience.
7/8/2018
Chris J. VERIFIED CUSTOMER
Gary Martin was great
7/8/2018
Ricky L. VERIFIED CUSTOMER
Communication was great. Love the texting updates
7/8/2018
Patrice H. VERIFIED CUSTOMER
I could go off but I won’t. Just literally the worst experience every time We have to go here which has been a lot as we have a dodge and we try to get all of our car work done here to be on record. Almost always a bad experience.
7/8/2018
Kent P. VERIFIED CUSTOMER
Teila was professional and courteous, the communication via text was very helpful.
Thank you for the service.
7/8/2018
Laura E. VERIFIED CUSTOMER
Severe lack of communication between Emily and the techs letting me know wether my car would or would not be done.
7/8/2018
Jeremy S. VERIFIED CUSTOMER
Mary went above and beyond for this routine service appointment. Great job Mary!
7/7/2018
John J. VERIFIED CUSTOMER
Teila did her normal outstanding job!
7/7/2018
Kathy M. VERIFIED CUSTOMER
I had an appt for a 10:30 oil change and it took over 2 1/2 hours since I showed up 5 min before my appt and left (once I could finally get out of the parking lot probably longer) after 1:00 pm. I did call because the line was really long and asked if I should come back later. I have had mostly positive experiences with prompt and thorough service (not cheap, but hopefully good quality) I'm concerned about the suggested fails since several of those seem to be things that were done to the car before I bought it.
7/7/2018
Brett H. VERIFIED CUSTOMER
Great service by Mary thank you for getting me out as fast as you did.
7/7/2018
LISA L. VERIFIED CUSTOMER
The only thing was that I got a status email which didn’t have any status info just contact info and I could reply if I had questions. I got another email a couple hours later saying I could reply to email with questions so I did but never heard back. 4 hours later I got a call feom emily letting me know my car was ready for pick up.
7/7/2018
Timothy P. VERIFIED CUSTOMER
Thank you very much
7/7/2018
Zachary B. VERIFIED CUSTOMER
Quick and finished on time!
7/7/2018
CARL P. VERIFIED CUSTOMER
Great job very friendly took care of recall and oil change
Very happy
7/7/2018
SHAWN R. VERIFIED CUSTOMER
I was very satisfied with Emily and the service team. However I was not satisfied with the services rendered as I requested and paid for a tire rotation and upon inspection of the vehicle I noticed that the tire rotation was not performed. I left a message for a return call earlier.
Please contact to discuss.
Thank you, Shawn.