Warranty/recall work was completed way faster than expected. Intended in leaving my truck overnight.
6/30/2018
Dean B. VERIFIED CUSTOMER
The service performed was fine and Kelsey was fine as well. The check-in process was a mess. Too many people scheduled for service visits at the same time; the first person to greet us had no personality and performed no value in the process. It took 45 minutes to drop off our vehicle for a scheduled appointment. There a much better ways of handling this process. The online and contact process is a nice addition, but it seems the check-in process needs some serious revamp. I suggest giving the greeters tablet computers and handle the initial check-in rather than just asking,”do you have a scheduled appointment?”
6/30/2018
Jorge R. VERIFIED CUSTOMER
Good job
6/30/2018
Gary S. VERIFIED CUSTOMER
Keep her and give her a raise
6/29/2018
John H. VERIFIED CUSTOMER
Shawn is great to work with!
Repairs done right .
6/29/2018
JAMES K. VERIFIED CUSTOMER
Emily you rock the house
6/29/2018
AMY G. VERIFIED CUSTOMER
I have already called to speak to management regarding the HORRIBLE customer service I received. The manager was less than concerned and made no effort to correct the problem. I will NEVER return to another of your dealerships, EVER! Not for service or any future purchases.
6/29/2018
Justin J. VERIFIED CUSTOMER
Service received was EXCELLENT.
6/29/2018
Audrey C. VERIFIED CUSTOMER
Jeff did a great job of taking care of my vehicle informed me of everything that needed to be done and it was done very quickly and efficiently and appreciate all of the service that was provided to me
6/29/2018
Phillip S. VERIFIED CUSTOMER
I just want to thank Kelsey Arnold for being extreamly nice. The system had crashed that day and she did anything she could to make the process so smooth.
Thank you
6/29/2018
Carol J. VERIFIED CUSTOMER
The hub cap(new) was missing the Dodge emblem in the center. Remaining three originals all have it.
Otherwise, satisfied.
6/29/2018
Chris G. VERIFIED CUSTOMER
Had my vehicle for 6 days for a four hour warranty fix. Dropped off on a Saturday wasn’t ready until Thursday. The first 5 days wouldn’t give a rental car for the warranty work. I texted and called w questions and never got a response back or received a response hours later. Not much regard for the customer, the reaction from **** Hannah was that the way it is so too bad. I won’t be returning to **** Hannah for service I will be going to another dealership.
6/29/2018
Jaclyn J. VERIFIED CUSTOMER
Jeff has been my service professional the last 2 times I have had my car in. When I left with my car this last time I couldn't get my cruise control to work. I called and took the car back and Jeff took the time to go for a test drive with me so that we could figure out the problem. He went above to satisfy my concerns. Actions speak louder than words.
6/29/2018
Damon R. VERIFIED CUSTOMER
Thank you. Emily was outstanding. She worked with me brilliantly through my own brutal personal schedule to get this don. Her communication keeping me updated on my truck’s status.
Thanks again for getting my truck turned around in less than a week and putting in new engine.
Damon R
6/28/2018
David Y. VERIFIED CUSTOMER
Shawn is the best!
6/28/2018
JOE P. VERIFIED CUSTOMER
Fun!
6/28/2018
WILLIAM M. VERIFIED CUSTOMER
First I had to reinstall the trunk button when it fell off inside the trunk because your mechanic did not twist lock it into place. Second the main issue with a ticking sound when driving after a cold start still happens. It happened when we drove it away and 100% of the time since then. Spent $207 for a button I had to reinstall myself and a car i bought there just 7000 miles ago that has an unrepaired problem.
6/28/2018
PHILIP SCOTT. VERIFIED CUSTOMER
We really appreciated the kindness and quality of service that we received when we brought our truck in for service. Both cyndee and Jeff took excellent care of us and had the truck fixed within a couple of days at no cost to us. Thank you for your excellent service and for making a frustrating situation better for us!
Phil and Kellia