I LOVE Teila! She's the ONLY one who I will be dealing with from now on. She addressed ALL of my concerns and didn't blow me off with some B.S. answer and dismiss us. She ACTUALLY found and fixed the problem that the last guy couldn't find and said didn't exist.
9/26/2019
Jordan H. VERIFIED CUSTOMER
I am disappointed that I had to return the loaner and drive a vehicle without an airbag. I know it is FCA’s decision for you not to look at the vehicle but the entire experience that I have had with Jeep is incredible ridiculous. The way I have been treated and the amount of time and energy I have spent to find a solution to why my airbag randomly deployed is beyond frustrating. The entire Jeep organization needs to rethink the way they solve problems for their loyal customers. At the end I the day I want to operate a safe and reliable vehicle and I am appalled that there has been zero assistance in helping me find a solution. It seems like FCA would prefer lawyers to fix this issue rather than mechanics. As far as what you can do for me: please continue to lobby against FCA for them to inspect the vehicle. I shouldn’t have to take out an insurance claim on the vehicle that will increase my policy for the 5 years and additionally severely hurt the resell value of the Jeep if it is ever fixed properly.
9/26/2019
GARY D. VERIFIED CUSTOMER
Service quality was great. Thought the price for labor charges was a bit high.
9/26/2019
SAM C. VERIFIED CUSTOMER
Appreciate Jennifer, very professional and got my truck as the wait after payment was taking a while.
9/25/2019
James K. VERIFIED CUSTOMER
You rock ????????????
9/25/2019
Rodney W. VERIFIED CUSTOMER
Great he did a wonderful job
9/25/2019
Kaj J. VERIFIED CUSTOMER
Kelsey was very pleasant and helpful to work with
9/25/2019
Santiago V. VERIFIED CUSTOMER
Service was good , lady who helped me was very helpful. Got an oil change done and asked for my car to be washed, not sure if there was a miscommunication cause my car didn't get washed no big deal.
9/25/2019
Joshua S. VERIFIED CUSTOMER
Find a way to keep him.
9/25/2019
Wayne S. VERIFIED CUSTOMER
Jeff was great.
9/25/2019
Shannon K. VERIFIED CUSTOMER
Kelsey gave great customer service. I think the dealership could do a better job on respecting people's time. It would be helpful to have a more accurate time estimate for repairs. Both days I came to **** Hannah I was given an approximate time to wait a couple hours. The first day I waited over 3 hours, the 2nd day over 4 hours. I am very happy with the work that was done on my car. thank you!!
9/25/2019
Terry H. VERIFIED CUSTOMER
Slow, unprofessional, inattentive service
9/24/2019
Tom B. VERIFIED CUSTOMER
Did not provide service on first visit in August. Justified that by telling me it was diagnostic fix, tried to charge me 2000 to fix this visit. Further I feel a sales appraisal tried to take advantage of the situation with the appraisal price.
9/24/2019
cheryl t. VERIFIED CUSTOMER
Scott was great! He was always courteous and kept me updated.
9/23/2019
Wally S. VERIFIED CUSTOMER
I was told to take it to another place (after market product) to get the step repaired.
Given name (no such place) and have asked for number and address (sent 3 emails and 1 phone call) NO RESPONSE.
Not happy. Work order #181023
9/23/2019
Tami S. VERIFIED CUSTOMER
Darin was professional, friendly, and compete during my service appointment.
9/23/2019
Martha C. VERIFIED CUSTOMER
7im not great with tech stuff and am sorry for the delay. I have had a good experience with Darin. Most effective, pleasent, and patient. I'm glad I had him manage my needs with my jeep.
9/23/2019
Randy C. VERIFIED CUSTOMER
Thank you Scott for taking my truck in on short notice, and getting a plethora of things accomplished. All on a Saturday, no less. Randy
9/23/2019
Terrence N. VERIFIED CUSTOMER
Taken care of quickly, courtesy, and professionally. Thank you very much. Respectfully, Terrence L. Nowicki. Sr.
9/23/2019
Clinton P. VERIFIED CUSTOMER
They forgot to latch my hood and I had to pull over on sr500 to latch it