Jeff, and I quote.... didn’t know anything. Didn’t let me know how long repair would take, didn’t know anything about speakers and why this happened in the first place, he was just out to lunch every time I had an encounter with him. The repair should not have taken 3 and a half hours to complete, or if so, at least let the customer know so they can plan accordingly. I also encountered an employee named Beth Wilcox, I think. Beth was very rude, not helpful or friendly in the slightest. Every time I pull in for service the parking area is a disaster zone. It is so hard to get in and out of it makes me never want to go back for service here.
6/2/2018
Rob J. VERIFIED CUSTOMER
Emily great. Prices have a lot of markup. Boo on that.
6/2/2018
Laurie W. VERIFIED CUSTOMER
This is the second time the I have asked that the USB port be fixed. The first time I was told that they could not find a problem with it. When I picked it up the first time the service person attached a phone to the USB before I left and it was not working so he said the next time it was in they would fix it. This time I was again told that they could not find a problem with it and that it may be the charging cord. I have tried multiple cords with the same result which is intermittent charging.
I am not sure what your policy is regarding washing vehicles but when I dropped the truck off it was clean and when I picked it up it was dirty.
6/1/2018
Timothy P. VERIFIED CUSTOMER
Thank you so much
6/1/2018
KIMBER M. VERIFIED CUSTOMER
My husband ownes a Lexus and I take it in for service and I can’t get over how much their service is 100 times better compared to what I experienced with Jeff on Wednesday. First, the parking lot is a messy cramped disaster with no clear instructions as to where to park. Once I parked I stood at the door waiting while 4 employees sat there doing nothing, chitchatting and the didn’t even acknowledge my presence for almost 5 min. Once I finally got help Jeff seemed annoyed by my arrival... he probably thought I’d be a no show and could take an extended break to check Facebook. When I told him the problem with my Jeep he was condescending and I didn’t feel taken seriously. Finally he lamented there was a problem. He then told me it would be about a two hour wait... to check a blown speaker. Dumb. Turns out it didn’t take two hours it took one and a half hours to tell me yup I was right, speaker blown but they don’t have the part and I’ll have to come back once a part arrives. Again, dumb. I wish I hadn’t bought my car at **** Hanna... next time I’ll just go to Lexus.
6/1/2018
Tiffaney P. VERIFIED CUSTOMER
When you sell customers a rewards program that offers towing and a loaner car, make sure you can deliver your promise. I had to pay for my tow and pay for my loaner car. That was not cool to sell me something and then not deliver the product.
6/1/2018
Joanne J. VERIFIED CUSTOMER
Finally, they found out what was wrong. Thank you with putting up with my frustration.
6/1/2018
Joy H. VERIFIED CUSTOMER
He seems to know his job as mechanic. I appreciate his honesty and I am hoping that he fix my car tire pressure sensor that keeps going on and off during long driving. My car still on warranty. Thanks for the job well done.
6/1/2018
Michael B. VERIFIED CUSTOMER
Excellent service.
6/1/2018
Karen S. VERIFIED CUSTOMER
She was professional, honest, explained so I would understand. Kind, empathy.
She was 5 Stars out of 5. ????????????????????????
6/1/2018
John H. VERIFIED CUSTOMER
He did a great job of fixing my truck I wish every mechanic was as good as he is
. Sincerely, John H
6/1/2018
Joyce S. VERIFIED CUSTOMER
Emily was very efficient in taking care of my service today. She made sure that a couple of spots were removed inside on the door panel.
Thanks for Being nice.
6/1/2018
Lisa M. VERIFIED CUSTOMER
Jeff is great
6/1/2018
Liberty J. VERIFIED CUSTOMER
Abysmal communication, I came in for an express oil change. About an hour and a half later, Mary had me complete the paperwork and told me my car was ready. She did not have the key, she said she must have gotten ahead of herself and that the car would be brought around in just a minute. An hour later, my car was brought around, it had been washed (which I did not request). There was no communication from Mary, no effort to find out where my car was, I did not see or hear from Mary again after the paperwork was signed.
5/31/2018
Christina L. VERIFIED CUSTOMER
Kelsey was on top of it and communicated clearly with me.
5/31/2018
Michele S. VERIFIED CUSTOMER
Since my oil change/ brake fluid service last Friday(five days ago), my 2016 jeep has a warning light above the gas tank indicator. I am bringing back on Saturday for inspection of this. I’ve paid over $300.00 for my visit. I don’t mind waiting except I would believe under these circumstances, as a regular customer, **** Hannah should compensate for their error. This has been stressful for me fearing there is now something wrong. I was denied any information when reporting this issue, in fact the girl was unable to identify who worked on my car as well as naming incorrectly the girl whom originally assisted me.
5/31/2018
Jennifer B. VERIFIED CUSTOMER
I scheduled a week in advance and requested a loaner car and there was no car available when I arrived .
I waited two hours before I was told that they ordered the wrong part so nothing was done to my car and now I have to come back a second time.
5/31/2018
Ralph M. VERIFIED CUSTOMER
This was a great service experience on my recall for my passenger air bags. Thank you Emily!
5/31/2018
Sharon G. VERIFIED CUSTOMER
Great service rep!!!!!
5/31/2018
Benjamin M. VERIFIED CUSTOMER
Not a big deal but figured after my truck being there all day it would have gone in for the vacuum and wash but picked it up satisfied with the work done but still dirty. Not sure if getting it washed is separate!