Finding a good time to get necessary maintenance can be a hassle. **** Hanna made my 15,000 mile visit unbelievably good. I went online on a Friday and found an 8:45 slot for the next morning. I got my dually truck over there a bit early. Then I got a call at 9:45 to say it was ready.
The work was completed at a very fair price. Just doing a tire rotation by myself would have taken me hours at home. Haha.
12/31/2017
Valerie R. VERIFIED CUSTOMER
Shawn qas great
12/31/2017
Leo A. VERIFIED CUSTOMER
Teila was very helpful and pleasure to work with. I felt that she really tried to help with our vehicle issue.
12/31/2017
Lesley P. VERIFIED CUSTOMER
Teila was great! Too bad my car wouldn’t act up for the tech.
12/31/2017
Todd S. VERIFIED CUSTOMER
Every time it seems like when we ask for you guys to wash the car ... there’s always something wrong.
12/31/2017
Ralph C. VERIFIED CUSTOMER
I was told I get free monthly detail service when I bought the jeep. But when I took it there for its first oil change, and asked fot it to be detailed, I was told no, but I could take it to another dealership to get it detailed. I asked to get the compass fixed, it worked for a while and then stopped working again. I was happy with my service advisor but not with the service. Why couldnt you take it to another dealership to have it detailed? I had to take it there 2 times to get the squeeky brakes fixed. If you want my complete satisfaction, review the paperwork that I got when I bought the jeep that says I get free monthly detail service and provide the service without excuses.
12/31/2017
Steven S. VERIFIED CUSTOMER
Teila was very informative, friendly, and very knowledgeable . She went over exactly what was done, and gave future recommendations. The servicing of my vehicle was handled in a timely matter, I greatly appreciate that.
12/31/2017
Shawn R. VERIFIED CUSTOMER
Fast
12/31/2017
Kevin E. VERIFIED CUSTOMER
Had a horrible experience. Have bought 6 cars with **** Hanna over the past 15 years and I don't think I will come back
12/31/2017
Patricia E. VERIFIED CUSTOMER
Yes every thing was good
12/31/2017
Teryl N. VERIFIED CUSTOMER
Kelsey's awesome!! We only deal with her!!
12/31/2017
Scott B. VERIFIED CUSTOMER
Thank you for your attention to detail
12/30/2017
Steve A. VERIFIED CUSTOMER
It took 12 minutes to get checked in. I was just sitting in my car waiting for “my helper” to come check me when. Other employees were standing around that I wish could have checked me in. After I was told my vehicle was ready I came to pick up my car. However, it took 20 minutes to bring my vehicle around to the front. While waiting for my car I noticed several employees smoking out front with the ground covered in cigarette butts. It’s just super frustrating feeling like the customer really doesn’t matter. I believe that if a customer is there pick up a car it should be a very quick turnaround.
12/30/2017
Karen H. VERIFIED CUSTOMER
Shawn has been awesome to work with! Great updates and communication!
12/30/2017
Robben R. VERIFIED CUSTOMER
Thank you for taking such good care of my car we really appreciate your service
12/30/2017
Diana H. VERIFIED CUSTOMER
Kelsey was great in helping me with my vehicle, I would give her a big 10. Thank you!
12/30/2017
Tony A. VERIFIED CUSTOMER
There was no service provided because you did have the correct equipment. I was specific about what work I wanted done when I made the appointment. If you were unable to do the work you should have indicated at that time so that I could contact someone else to service my vehicle.
12/30/2017
Phillip C. VERIFIED CUSTOMER
The service manager was very helpful with assisting me with all of my concerns with especially the factory recalls that I did not realized that was also fixed that same day. The mechanic clearly understood my mechanical concerns and has looked into the issues without being informed to look at it, I would also like to commend that person as well for their determination. Thank you guys for your hard work!
12/30/2017
David S. VERIFIED CUSTOMER
I was not satisfied. I scheduled an appointment a week or more in advance to have recalls fixed. Took time out of my day and left my truck there for over 6 hours only to find out you didn’t order the parts for one of the recalls. I’m not happy about wasting my time and feel that since I called in advance, Gave my vin number, and discussed the repairs with someone that they should have had the parts there when i had an appointment.
Thanks, Dave Speakman ****-****-xxxx
12/29/2017
Norm I. VERIFIED CUSTOMER
Perfect combination of personable and professional.