I feel I was lied to as I was told the wires were chewed threw but on the paper work it said a part was broke....I payed 911
Dollars for a new light instead of a bulb
9/12/2019
JASON K. VERIFIED CUSTOMER
Teila is great to work with. She communicates everything that is going on. And she always takes care of any concerns that I have.
9/12/2019
Melissa K. VERIFIED CUSTOMER
Darin did a great job!
9/12/2019
Steve D. VERIFIED CUSTOMER
I would have liked for Jeff to direct the techs to troubleshoot the concern I had about a specific grinding squealing rotational sound from the front left wheel. I pointed this out to Jeff with the tech who drove my truck to the front after my recall services that were taken care of to my satisfaction. Jeff then scheduled me to come back 9/13/19 to address the issue I had. I like Jeff, he’s personable, I had hoped he would have followed up more on my concern that I texted to him on that same day because there was time to take a better look. Now, I have to take extra time to reschedule the inspection/maintenance - this costs me time and money because I arranged my own alternate transportation to work for this appointment also. Call me with any questions, problems or concerns about this customer response.
9/12/2019
Christopher W. VERIFIED CUSTOMER
Sean was amazing!
9/12/2019
DIANA S. VERIFIED CUSTOMER
Telia always takes care of me and my Jeep. Great service.
9/11/2019
**** B. VERIFIED CUSTOMER
Jennifer did a fantastic job helping me. She did everything in her power to make things smooth and convenient for me. Excellent customer service skills and very pleasant down to earth demeanor. Highly recommend to anyone.
9/11/2019
Ron B. VERIFIED CUSTOMER
I walked to the car and could’nt get the key to turn. I walked back to the service bldg and ask Shawn why my key would not turn. He looked at me like I was stupid and walked back to the car with me. He than told me that I had received the recall and that was the way it was going to.be. Very hard to turn on and almost impossible to turn off. When I bought the Jeep 12 years ago, it was a decent car to own. Now I think it’s going to be a pain in the **** putting up with that switch that is difficult to turn on and almost impossible to turn off without twisting that key off. Was this really what the recall called for or did I just get a poor job of installation?
9/11/2019
TANYA H. VERIFIED CUSTOMER
Got in and out very quickly.
9/11/2019
Bill C. VERIFIED CUSTOMER
Well treated again !
Thx
9/11/2019
Sherry W. VERIFIED CUSTOMER
Beth was helpful and understanding ????
9/11/2019
Gina S. VERIFIED CUSTOMER
I was happy with my service, and although my wait time was only 5-10 min over what I was told it would be ( no big deal ), Beth was really apologetic for it.
Beth was very prompt and friendly.
It was quick to get an appt, and didn’t have to wait weeks!
9/10/2019
SUPATTRA K. VERIFIED CUSTOMER
But one thing they should clean up the messy on my carpet
9/10/2019
George F. VERIFIED CUSTOMER
Kelsey is great and it is because of her positive attitude and professionalism that I use your service.
9/9/2019
Eliab H. VERIFIED CUSTOMER
Service was exelent,
But the biggest down side is that you guys dont provide a loaner.
I own a 2011 toyota sienna, the van had a recall for the side doors, when i took it to the dealership, they had a loaner van ready for me.
That will be my only complaint.
9/9/2019
Honorio P. VERIFIED CUSTOMER
Darin was a complete professional and will comeback for other repairs I need for my Jeep
9/9/2019
Ted R. VERIFIED CUSTOMER
It was Excellent
9/9/2019
TRACY D. VERIFIED CUSTOMER
Teila is a service rock star. She's always on top of all my service. She knows my expectations and idiosyncrasies! I wouldn't go anywhere else! Thanks Teila! See ya in 5k!????
9/8/2019
MORRIS M. VERIFIED CUSTOMER
We will see if you’re right hunting season is almost here.