Dick Hannah Chrysler Auto Repair Service Center

They’re quick

First of all, Kelsey is always pleasant and up-beat. The job was completed well within the time constraints she presented.

Kelsey is my contact at **** Hannah, always has and always will.. She goes above and beyond to take care of me and my Ram.. Big shout out for her and thanks!!

Matt should be more friendly, he was very abrupt and I got an email saying my car was being washed, but found the car the way it was.

Excellent quality service. Thanks

Came in for a rear diff aervuce, and a check of the coolant system to see if a flush was recommended. As well as a quote for trans pan gasket replacement for my next visit. Was charged almost 80 dollars for a quote on the future work and an inspection of vehicle and cooling system. Didn't need rear diff fine, fluids were fine I was told. Left feeling ripped off. I didn't ask for a pressure test. I asked for recommendations on if a collabt flush was needed after radiator was replaced. The test they ran cost me 80 dollars, when I specially said I didn't want anything they was extra charge done. I can get my inspections done for free, at other shops. I didn't need to pay 80 dollars to be told the service I came in for didn't need to be done, and for them to "pressure test" my coolant system, when all I asked for was an opinion on what I should do to the jeep. Probably won't be coming back to the dealership, that doesn't seem like good service. I specially asked what would be charged. If I would have known that was happening and I was getting charged, I would have taken it to a different shop and gotten a quote and inspection for free, as I did the next day at another shop. Kelsey is friendly. Just frustrated by the servics and cost. The website states free inspection and the drop off email I received showed a break down and what charges, and only said that I would be charged for a rear diff serice which never got done(wasn't needed) I have the breakdown of charges. if jeep wishes to make this right. Feel free to contact me. Turned into an 80 dollar car wash. Since I never asked for my coolant system to be pressure tested for 80 dollars. I would have declined that service.

Please notify me when the last recall parts are in.

Always great service. I leave happy!

Thanks you for getting my baby running again you guys definitely worked with me and were there to answer all my questions and concerns

Tire pressure continues to be uneven. 35and 37 rear tires 39 both front. Is that as close as needs to be??

Teila was fantastic. She was always pleasant and went above and beyond to keep me updated on the status of my vehicle. I will definitely keep bringing my jeep in for service at **** hannah due to Teila's excellent customer service.

Kelsey is awesome. Super nice and kept me in the loop during the entire process.

Thanks again Kelsy you were fantastic and did an A plus job in your customer service to me!

Loved the notifications from the ap. Good stuff!

Great experience. Punctual, timely, as promised. Exceeded expectations.

Marred pillar cover and no reason of what happened but promised an answer, late pickup going back to dealership from what I was told, nobody greated me upon walking up to service row-just watched people look at me, service driver spoke about how he would not buy a vehicle from **** Hannah- too expensive so he went out of state to save $10,00 more than the dealership he works for. I was asked if I wanted my vehicle washed post service. I agreed that it would save me some time as I was going to afterwards. Vehicle was not washed as promised. Vehicle was complete at 8:30 am picked up vehicle at 1:30. 5 hours should be enough time to wash my vehicle. Iwould say that it was not a great "1st" experience with your dealership.

Excellent Service

Service by teila and matt was great but after i drove my car off it sounded like the problem had been taken care of but after 5min of driving the noise started coming and going. This happened last time as well and As i continue to drive the car the noise starts to get more constant. Wish your mechanics could figure out what is. Maybe the 4th time will be the charm

Had appointment for two front airbag recalls. Appointment made well in advance and after dropping the car off and having one airbag serviced, then was I called to be told the other airbag was not in Stock and I'd have to come back a second time. I should have been called ahead of time and given the option to wait until both airbags were in for my vehicle. It would be a different story if I had just dropped in. Extremely poor customer service for leaving me in the dark about the non stock before starting work on it and leaving me without a vehicle for not just one day but now two days.

Took our car in twice and couldn't find the problem very disappointed!