Dick Hannah Chrysler Auto Repair Service Center

Your sign says pull forward and wait in your vehicle. I waited minimally 10 Minutes while customers were attended to in front, behind and on the side of me. I was beginning to get irritated and ready to go find someone to assist and An employee asked if I had been helped. I said no, and I thought you forgot about me. She said no, you were sitting here so quietly I didn’t notice you which I found odd because she had to walk by me to wait on people behind me and how do you not notice a Dodge truck!

Thank you

She kept me up to date and was very professional

I appreciate the complete service that I received. And the friendly thorough information that I was given. And the expediency I appreciate the complete service that I received. And the friendly thorough information that I was given. And the expediency of getting my job done And back to me as fast as they did. Thank you

Teila was beyond awesome. Best staff member there, above excellent customer service

Issues still not resolved, and communication from your staff is non existent. I am taking my vehicle to another dealer. You dont even communicate with Chrysler customer service. what a joke.

Issues still not resolved, and communication from your staff is non existent. I am taking my vehicle to another dealer. You dont even communicate with Chrysler customer service. what a joke.

Very responsive!

Kelsey Arnold was very professional and courteous in my dealings with her, thank you.

Drop my car off was told 1-2 days if it had to go to vancouver ford. 3 days latter got frustrated because the car was at ford and hadnt even been looked at yet. Never got a single phone call from anybody. I had to call and get updates wasnt told a eta on when the car was gonnabe done. Ao neatless to say i came and picked up the car without getting the parts fixed that should have been checked during the UVI very un happy

1. When I purchased the vehicle, I was told I would be contacted to set up a time for the Durashield and the Leather seats. That never happened. I had to make the call to see what was going on. 2. When I placed that call, I asked Brett for a price on running boards, he said he would find out and call me back. He never called me back. 3. When Brett called me to tell me the truck was set up for Tuesday, he said it should be done in one day and that he would call me Monday to let me know what time and where to take the truck. He did not call me Monday. 4. When I delivered the truck on Tuesday, I was told we would do everything we could to have it done today - I would rather have straight answers like, it should be done tomorrow some time. Instead, the leather guy called me and asked me what color I wanted in the vehicle and that **** Hannah had not told him anything, so he was going to have to over night the order which meant there was no way the truck would be done Tuesday. THIS SHOULD HAVE ALREADY BEEN DONE. I contacted **** Hannah and asked if there was anyway I could pick the truck up Wednesday because I really needed it. They said they would try their best. The leather guy calls me at 3:30 on Wednesday and says the truck is done and that he is waiting for arrangements from **** Hannah to pick it up. I call **** Hannah myself, they say they will get back to me. No one did. Finally, at 5:15, **** Hannah calls and says they just got finished with the truck, but it was too late to pick up. They would need to pick it up in the morning. Well, the truck had been done for an hour and a half and had **** Hannah stayed in touch with the project, they could have had someone there at 4:00 and returned my truck that night. Finally, someone called me and told me they would arrange to drop it off at my place of work on Thursday. This was the only person I talked to in the process that shot straight with me and I really appreciated it. I absolutely love the truck, it sold itself. Thank you for the opportunity to leave feedback about the experience, I appreciate that.

Kelsey did a great job!

The message on my dash indicating my vehicle is due for an oil change is still there.

Kelsey was awesome even tho she was very busy she kept a smile on her face

I was told my vehicle would get washed and it did not get washed.

Teila is amazing. She is nice, professional and honest. Very knowledgeable about the product and follows through on her promises

Teila was very professional and a joy to talk with. Had everything I believe under control. Thank you

The prices for fluid changes are to high

Jeff was excellent. He deserves 5 stars and everything was executed by the whole team in perfect time.

A lot of little things added up to big disappointment. 1. I have never had a dealership not be willing to roll some of the diagnostic fee into the repair. 2. I made an appointment 2 days in advance. I arrived I was told they wouldn't be able to get to it until the following day. I expressed my frustration and somehow they were able to manage it same day. Thank you! 3. We were told 3 times the fee would be $138 plus tax. When I arrived to pick up the vehicle I was charged $164.55. There was a $13.80 miscellaneous fee. I was told it was a shop fee but when I asked a different employee it was I was told an emissions tax fee passed on to any customer that received service. At no point was I told about this fee and only found out when it became time to pay. 4. Based on the service we have received up to this point we declined services. 5. I had an extended delay with trying to pick up the vehicle, but was thrilled when I got a text while waiting saying you were washing it. I thought, wow they are making an effort until I was told they were not washing the vehicle (unless I want to pay) and that that it was an automated text. 6. Although my frustration was obvious, no one asked about it or how they could help. The good? Jeffery Roberts was unfazed by my obvious frustration and kept his cool well. A new employee (Name unknowned) was very kind when she saw me waiting for an extended period of time and even offered at ask about the miscellaneous fee. The female employee who said she was rather new but she listened to my complaints and validated my feelings. She gets customer service. Well done. No I get it was a busy day. And none of this was really employee fault. it appears its more of poor policy and procedures. We have a lot of experience with dealerships providing most of our vehicles maintenance and repair and my son is a dealership tech so I have an idea how the service department could run. We feel the policies of not applying diagnostic fees to repair, passing the on emissions tax to the customer without notifying them, and even lying about a car wash a shady way to do business. As I said, all little things, but together they paint a picture of a place we do not want to spend our money.