They quoted 2-2.5 hours and it ended up being 4+ hours. I was fine with that since I expected it to take longer, but might help to over estimated rather than under for customers that might get a little more upset. Also, I received a text saying my car was done and in the wash queue (also was on my services print out for a wash and vacuum) and my car didn't have either done when I got to it. I didn't go back, because I was ready to go home.
9/29/2017
Jose G. VERIFIED CUSTOMER
Thanks for your great customer service!!!
9/29/2017
Barbara S. VERIFIED CUSTOMER
Only problem is this is not EXPRESS when its over 4 hours for oil chabge
9/29/2017
JESSICA V. VERIFIED CUSTOMER
I love going to **** Hannah but this last time I was there they had my car all day and told me the problem had been fixed and I had to bring it back because my car was still shaking but not nearly as much so part of the problem was solved but not the whole thing. Although Jeffrey has been great help
9/29/2017
Michael D. VERIFIED CUSTOMER
Mary was super nice and courteous The day I brought in my Jeep. There was only one service attendant so I was not able to get my usual car wash. This wasn't a huge deal but when I got home there were oil smudges and grease all over the hood and grill. The next morning I noticed a small amount of oil on my driveway. I looked under to make sure there was no leak and noticed the outside of the oil pan was covered in oil. It looks like whomever did the oil change either did not remove the cover or spilled oil on it when removed. Regardless I would like to think it would have at least been wiped down or cleaned off. I have always had great service which is why I bring it in to have it serviced by a Certified Jeep technician. Thank you
9/28/2017
GHARIB A. VERIFIED CUSTOMER
One of the best people ever , Moon one the best Manger over Dickhannah
9/28/2017
Kimberly V. VERIFIED CUSTOMER
Wonderful service in a timely matter!, also a great place to wait for my car!!
9/28/2017
DEBRA S. VERIFIED CUSTOMER
One of the best dealership service experiences I have ever had. Courteous, clean, organized, fast. I will be back!
9/28/2017
Kim B. VERIFIED CUSTOMER
Kelsey was able to get me in and out of there quickly and the alignment seems right. Thanks for going the extra mile!
9/28/2017
Sierra M. VERIFIED CUSTOMER
Customer service was amazing! I really enjoyed **** hannah's way of contacting me about my vehicle. It was nice to open a link sent via text message and read through it to learn what is wrong with my vehicle. Rather than playing phone tag with a mechanic. Good job!
9/28/2017
John M. VERIFIED CUSTOMER
Great job! Thanks for cleaning the car too! I'll be back.
9/28/2017
**** B. VERIFIED CUSTOMER
Did a great job
9/28/2017
KAJ J. VERIFIED CUSTOMER
Gary was awesome to deal with... kept me appraised of the whole process. Unfortunately the car broke again after 2 days
9/27/2017
Alan R. VERIFIED CUSTOMER
Great Staff
9/27/2017
DEBORAH S. VERIFIED CUSTOMER
Very friendly, appreciate the text updates
9/27/2017
Gary P. VERIFIED CUSTOMER
The service weiter(Kelsey) went far above the standard in this business (ive been associated with the car dealership business since i was a lkid at my dad's Ford dealership) ( but not any time connected to **** Hannah). She was efficient but took time to be gracious. She told the repair situation straight forward with no baloney. She was professional, but also personable. I would tecommend to anyone.o
9/27/2017
Lois C. VERIFIED CUSTOMER
Very pleased with service and my concerns
9/27/2017
Rita P. VERIFIED CUSTOMER
I am still waiting to have my check engine light fixed. Matthew was supposed to contact all state regarding my service contract and it has been near 2 weeks with no call or update from him or any other service member. Can someone contact me so i can get this engine light fixed.
9/27/2017
C Kenneth. VERIFIED CUSTOMER
Great experience with Kelsey.
9/27/2017
Steve L. VERIFIED CUSTOMER
The service rep was excellent. This was my first time coming here and I will definitely be back.