Tires were rotated and tire pressures not checked, now TPMS light on. Smells like they spilled fuel on the engine when changing fuel filter drove alll the way home smelling hot diesel fuel. Asked to have def filled that didn't happen hD to stop at the auto parts store just down the street and buy some to drive home. Was charged 150$ for fuel filter and separater that I can but a kit from mopar online for 85.00 I called two dealers in Portland and they both said the service only is charged a half hour or roughly $50.00 labor and they didn't understand why I was charged diesel repair rate for a filter maintenance.
I guess **** Hanna doesn't care about new customers and would rather rob a person blind on the first service. Lesson learned I won't be back!
9/20/2017
KRISTEN A. VERIFIED CUSTOMER
He was great! Easy install of the part
9/20/2017
James C. VERIFIED CUSTOMER
Teila was extremely easy to work with. Very friendly. I appreciated having that kind of experience at the dealership.
9/20/2017
Thorman U. VERIFIED CUSTOMER
S61 Recall was performed and the Air Bag Warning Light is still one. I told Allison about it before I departed and she said the repair does not fix that problem. Sorry!
9/19/2017
Mark H. VERIFIED CUSTOMER
Nice man, honest and seemed to know his cars.
9/19/2017
Dena D. VERIFIED CUSTOMER
I hope I get him next time. He explained what the problem was and what it took to fix it.
9/19/2017
Joseph H. VERIFIED CUSTOMER
Thank you Tila!
9/18/2017
Marvin-Clay R. VERIFIED CUSTOMER
No call back on my expectations of what was being done about my vehicle. From Matthew, Cindy, Ken or the general manager of **** Hannah Dodge. It took 13 days to get a call bac
9/18/2017
Elbert M. VERIFIED CUSTOMER
Kelsey took the time to show me. What the problem was and assured me if I had any more trouble. She would make sure it got fixed.
9/18/2017
SCOTT R. VERIFIED CUSTOMER
Teila was a fantastic help and she is a huge asset to your **** Hannah service department. I can't thank her enough - so professional, knowledge, and her follow up and follow through (all around communication) was outstanding.
9/17/2017
Douglas E. VERIFIED CUSTOMER
Polite and funny.
9/17/2017
MICHAEL H. VERIFIED CUSTOMER
Always enjoy seeing and working with Kelsey. I was so excited to see her today when I pulled in
9/17/2017
SHANNON O. VERIFIED CUSTOMER
Brought jeep in for service. When I picked it up, I didn't have any windshield washer fluid. Makes me wonder how thorough everything is checked when something so obvious is missed.
9/17/2017
Johnny S. VERIFIED CUSTOMER
**** Hannah does not understand the meaning of satisfaction. You damage customer vehicles (and don't repair them) you don't address customer issue,
management and employees do not call customers back.
You will be able to read more in my report to the BBB
Johnny S
9/17/2017
JEFF S. VERIFIED CUSTOMER
Service was good, however I feel that 2 hours shop labor for installing window visors is a bit excessive. 1 hour per side, what a joke.
9/17/2017
Gabriel R. VERIFIED CUSTOMER
Teila R Grinde you're the best thanks for helping me. Great smile and attitude professional at every level
9/17/2017
Larry W. VERIFIED CUSTOMER
Thanks
9/17/2017
Jesse B. VERIFIED CUSTOMER
Kelsey is awesome.
9/17/2017
Sean Richard. VERIFIED CUSTOMER
Teila rocks!
9/17/2017
Anthony T. VERIFIED CUSTOMER
The air bag was replaced, however, the cover on top of the dash passenger side was not put on to fit flush. It was flush prior to bringing the vehicle in