Dick Hannah Chrysler Auto Repair Service Center

Went in for my brakes squeaking. I was told that they couldn’t find anything wrong and that they (Darrin and the tech) couldn’t replicate the sound. Yet while leaving the service center they squeaked at the first stop. Now I have to go to a different shop to take care of the issue.

Well done Darin.

I was very upset at how we were treated and the lack of communication. We had to drive to the service dept in Vancouver from Gresham Oregon just to find out what was happening with my Jeep. At that point I just asked for my keys to take it elsewhere.

Unbelievable communication and care from darin. Very impressed by his service! Thank you

Excellent service! I really appreciate my truck inspection every time I'm there.

Kelsey is always great

Poor communication. She called today and said my car was ready. I drove 30 miles to get the car (they have had it for 10 days) and found it really was not ready. Oops! This is quite unacceptable. Credibility is now nonexistent.

good to have thanks

I thought I was coming in to have the recall fixed. Not a inspection and come back to have recall fixed.

Service from Scott was excellent

Thanks so much for a job well done!!! Brandon

Seems ok

I have to say my first experience with the Vancouver **** Hannah Dodge service center did not go well. At first the communication from Kelsie was clear and in agreement that the vibration was there and was not normal. But later after Ed from DSI came to inspect it, it then was considered normal. The conversation with Kelsie about whether or not the problem I was experiencing was actually happening as well as if it was normal could have been handled better. After a test drive with Ed from DSI he also agreed the problem was there but he said it happens frequently with the Pro-Comp lift. And that the only remedy is adding a spacer to drop the carrier bearing by about 3/4 of an inch. And that it is not a guarantee to fix the vibration. I have an appointment with DSI to have the likely solution (lowering the center carrier bearing) applied on this coming Wednesday. Sounds like that bill will be coming out of my pocket. After speaking with Tony from DSI I feel much better. I asked if my not coming in sooner to get re-torqued is a problem or affect my warranty and he said no problem as long as we get it in now and taken care of. Another thing that disappointed me was I specifically called and left a voicemail asking Kelsie if she would wash my truck before I would come pick it up. She replied via text message and said “Yes Sir we will absolutely wash it:)” But when I came to pick it up it was dirty. I brought it to her attention and she said “I didn’t have anybody to wash it” and just left it there with no other suggested remedies. I get the feeling that she was not wanting to go out of her way to help me after the uncomfortable previous conversation about the problem with the vibration. So all in all I’m not happy with my first experience with the Vancouver **** Hannah Dodge service department so far. Looks like I will have to solve the problem with DSI myself. On the bright side I love the truck and hopefully it doesn’t have any problems. Because even though I’m only 10 minutes away from the **** Hannah service center I will likely look for someone else to service my truck. That kind of **** for both of us!

Shawn and Teila did a great job getting me into the shop when I needed and explained the timeline for my service and the recall work to be done. When my Jeep was done, they called and text me that it was and advised a few other recommended services which I am planning in the future. Overall the whole team did everything I expected and I'm very happy. Thanks!!!!

Trial is the best! You can always know that she will deliver and show that I am pleased about her service. Ron Porterfield

She was a great advocate. Thanks

I want to deal with Kelsey everytime I come in. She is extremley upbeat and encouraging. She made me feel special and in my experience with **** Hannah that is far from the normal experience.

Darin was great

Explained the service well, and the time estimated was exactly as explained. Very nice reception by Darin.

I'm disappointed the the extensive maintenance warranty doesn't cover the $450 the transmission lines that are leaking.