Dick Hannah Chrysler Auto Repair Service Center

I had a scheduled appointment with Darrin and when I arrived I parked my car and walked into the service center where there are a row of stations. Most of the employees were at their stations some had a couple people chatting but Darrin was away at this moment. I just stood in here as all the employees walked around me and continued to chat, no one attempted to help me or greet me in any way. I even stopped an employee by the name of Jeff Roberts and asked him if he was Darrin and he simpky said no and continued on. At this point I felt ignored so I went up to one of the counters with a young lady named Teila and asked is there a front desk or someplace I need to check in and she asked if I had an appointment without a smile or any kind of welcoming, she then advised me to pull my car in. I was ready to take my business elsewhere at this point,( I drove from Portland over here on the reccomendation from my dealership). Let me tell you Darrin was the saving grace of my visit! He was not only friendly and honest with me he was also fair with time and pricing. I would come back here again but solely based on my experience with Darrin all other interactions were short and not welcoming, and that was once I was able to get someone's attention. Thank you Darrin Greene!!

I feel like There was an attempt to hustle me. According to the service tech “it’s recommended you change the fluid in the rear differential”. I just had this service done at the last service. The service rep said “I guess we overlooked that”. Did the service tech even the part he recommended or was he just trying to rack up income? Why didn’t the service writer look at my records as it was done at the same shop. Makes me wonder...

Kelsey was proficient, personable, and professional. She kept me informed, provide only those services required and did what she said they would do, no more and no less. She is an outstanding representative of **** Hannah Jeep.

Problem not fixed..in fact they knew it wasnt fixed and let me take the vehicle home anyway...then didnt mention it until I called the next day. I was also told I would get a call from the service director to discuss the repairs done to my vehicle since the advise could not give me any details. I have yet to hear from her and wa told I would hear back yesterday.

Save your dime. I STILL DO NOT HAVE MY TRUCK. I believe now, your people take no... or minimal interest in customers past history with purchasing cars from you. Things happen, just deal with it.

Beth provided EXCELLENT customer Service !!!

Service was fine. But I’m very curious why passengers front seat was laid all the way back as if someone was hanging out during service. Kelsey was professional and courteous. Beth H

Appreciate the car vacuum.

I had to come back to have my car totally fixed. They replaced the doorlock that was under warranty but was not fixed totally ! Had to bring my car back another day . I would like a free oil change for my inconvenience

Nice service .Good people .Good job.

Jeff is great but upset they couldn’t find cause of my brake anomaly. Sharon

I had a routine maintenance appointment for eight or 815, Got there early. dropped my truck off. My truck was not ready until approximately 5 o’clock that night

Visited 3rd in a month for same problem. Spent 1k already. Bad customer service from Jeff. Very rude guy and not helpful at all. Impatience customer service skills.

Efficient and quick. Delivered car as stated.

I came in to get something fixed and after 2 and 3/4 hours, they said they could fix it but not today and it would be about 175$ for looking and about 600 dollars to fix a windshield wiper motor. I'm middle class and that is a lot of money for the part and way to much for the labor and you wasted tons of my time and charged me to do so. So... I would like my money and my time back. I made an appointment, thinking I would not have to wait long. I dont trust that you would charge the appropriate amount for labor either. Saying it takes 3 hours when it takes 30 minutes. I hate the fact that people are forced to go to dealerships and usually have bad experiences.

Great job, I'll be back.

I only get my car service from here. The employees are nice and they do a great job

I felt like I was inconvenience by them.

Beth has helped me before with the same satisfaction. Keeps this guy happy. She and Hanna have done well, service and warranty work completed on time with no confusion.

The team that worked on my Ram 2500 did an exceptional job. Considering the time factor that I was in they did a great job. My thanks to Darren Greene for his professionalism. I would recommend your shop for any work to be done on any dodge product. Many thanks to you and your people Andy T