My vehicle is doing the same exact thing I brought it in for. Acted up within 1/2 mile from the dealership. Called to let the service department know, received no call back.
8/14/2019
Kristi C. VERIFIED CUSTOMER
Enjoyed working with Beth.
8/13/2019
JOHN F. VERIFIED CUSTOMER
We scheduled the appointment for a specific time but the technician was running behind. I asked to have the air filter changed when I booked the appointment and when I checked in but it was not changed but was on the recommended future service. I have called to have questions answered for specific work to be done and never received a call back. I am extremely disappointed in the way **** Hannah conducts their business and I have decided to take my business elsewhere going forward.
8/13/2019
Jose H. VERIFIED CUSTOMER
Jennifer’s professionalisms and can do attitude was exemplary, I’m definitely going to ask for her to assist me in any maintenance needs that may arise in the future! She is without a doubt an asset to your team!!!
8/13/2019
Benjamin S. VERIFIED CUSTOMER
Beth was great
8/13/2019
Matthew S. VERIFIED CUSTOMER
Work was not done to satisfaction. After calling and trying to get second appointment to finish the repairs. I gave up. The service advisor was to call and go over the repair work. Never called very disappointing. So I called the service center. They are unsure if they can install a factory part. Which is kind of worrying that the service team is either new and inexperienced and unable to follow the installation instructions. How can you be a dealer if you can’t follow the installation instructions? The person I spoke to on the phone could not look up the install price of cab lights. Did ram not produce a labor guide? After asking 5 more time the person on the phone finally when and asked. Then he said well maybe we could do it but not sure and he thinks around 700 for install but not sure on the hours or how many days. Can you be any more vague. Not impressed and will tell everyone to stay away. If you can’t even provide a quote for work then you have no idea what the correct way to do the work is.
8/12/2019
Ioan A. VERIFIED CUSTOMER
Darin was such a professional and he made our day by transforming the problem we had in to a solved one. Great updating on the process and service as well.
Big thank you!!!!!!
8/12/2019
Candice L. VERIFIED CUSTOMER
It was efficient and it took a reasonable time.
8/12/2019
Igor P. VERIFIED CUSTOMER
I am very pleased that they took my car for service earlier than my appointment was scheduled and did everything quickly
8/12/2019
Roy F. VERIFIED CUSTOMER
Excellent and friendly staff
8/11/2019
Debbie S. VERIFIED CUSTOMER
Darin possess excellent customer service
8/11/2019
Eric M. VERIFIED CUSTOMER
Vehicle is not fixed, having the same issue I towed it there for and I never heard back from anyone in service when I called yesterday at noon to let Teila know.
8/11/2019
Tamar J. VERIFIED CUSTOMER
Was told the service would take 3 hours, it took 7 hours. There were no updates letting me know why things were taking that long. When I picked up my car I didn’t even see the guy I was suppose to be working with. Someone else cashed me out. I have a receipt with but no idea exactly what work was done or what I paid for. Understand things sometimes taking longer than expected but really disappointed with this level of service. Not what I was expecting.
8/11/2019
Tamara S. VERIFIED CUSTOMER
Thanks!
8/11/2019
Kyle N. VERIFIED CUSTOMER
Dealership wants to charge me for 2 hours of labor for work I didn’t ask them to do. Did not fix my issue on truck and was told the technician would have the write up report in 15-20 minutes, sat there for over and hour with no answers. Worst service I have ever received.
8/11/2019
OLEG T. VERIFIED CUSTOMER
Easy to work with, Great attitude
8/11/2019
Robert F. VERIFIED CUSTOMER
Great customer service
8/11/2019
Jamie D. VERIFIED CUSTOMER
Great as always
8/11/2019
Jonathan S. VERIFIED CUSTOMER
Teila updated me through the entire process and even though it took longer than it should have, she made the appointment better.
8/10/2019
Steven S. VERIFIED CUSTOMER
Good service but not good with the financial assistance program not right that I didn't have a bank account so I was denied the loan of $2200