Teila and staff CONSISTENTLY takes care of my annoying needs and I can’t say enough about her service.
8/2/2019
Dennis M. VERIFIED CUSTOMER
If someone wants to redo a job because they are not happy with the original results I consider that to be way above the consideration of not having my car for more than promised. Thanks Kelsey for doing a quality job
8/2/2019
THOMAS H. VERIFIED CUSTOMER
At time of service it was not made clear if my problem was covered by my extended service contract. I'm still waiting for an answer.
8/1/2019
Fletcher C. VERIFIED CUSTOMER
Kelsey is a rockstar! give her a raise
8/1/2019
PENNEY B. VERIFIED CUSTOMER
The Lyft service providing transportation for both drop off and pick up is excellent customer service. Takes all the hastle out of the process for those of us who have a one car household.
8/1/2019
MARK R. VERIFIED CUSTOMER
Would have been perfect if it was done right the first time. Tech didn't double check engine or transmission oil levels and both were off. Bummer that such an elementary task was missed but thank you for getting it perfect on the second try.
8/1/2019
DOUGLAS V. VERIFIED CUSTOMER
Kelsey was great, always has a smile on her face and makes you feel at home. Secondly the service is great, work done perfectly.
Thanks so much
Douglas
8/1/2019
Christopher S. VERIFIED CUSTOMER
We drove in and Jeff greeted us right away. He stayed in communication throughout the day. He and his team are well organized
8/1/2019
LARRY R. VERIFIED CUSTOMER
Beth, I want to thank you for the wonderful job you did. You kept me informed on the progress of my vehicle and letting me know what future maintenance is needed. Thank you again.
8/1/2019
Lissa k. VERIFIED CUSTOMER
I absolutely love the service. The employees are wonderful and Fred (my car) lol is always running a lot better leaving the parking lot
8/1/2019
Rick B. VERIFIED CUSTOMER
He was very polite and informative.
8/1/2019
Gary T. VERIFIED CUSTOMER
Most curtious and professional would have ask for him again was a pleasure
8/1/2019
Kimberly M. VERIFIED CUSTOMER
As you know, my jeep threw a rod on June 18, 2019. The engine has been on back order since. I have been the one to call for updates and provided limited information. I also have had to return a few times to the service center in order to get plates and switch loaner cars. I have bought 6 vehicles with **** Hannah between me and my partner since I first purchased a vehicle back in 1991. I switched brands from Honda to Jeep paying more than I really wanted to as I felt I deserved a little more luxury. I regret this choice as I haven't had my vehicle all summer. I felt that perhaps a call reassuring me or give me some sort of concern. I have been a loyal customer and received only a loaner car.
8/1/2019
Jeffrey G. VERIFIED CUSTOMER
Got me in quickly and out in timely fashion.
8/1/2019
THOMAS T. VERIFIED CUSTOMER
Please do not contact me regarding this.
8/1/2019
Valeriy Z. VERIFIED CUSTOMER
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8/1/2019
Steven G. VERIFIED CUSTOMER
Service representative was the most unpleasant person to work with. Tiala was rude, snotty, and arrogant. The day she was off, I was referred to Kaylee. I called and left TWO messages to call back which she did not. I stopped by on my way home and spoke to another representative who asked her the status and she replied that she got the messages to call me, but was blowing them off because she didn't look into my case. She said it loud enough so other customers could hear and didn't realize I was standing right there. She then came over, pointed at the screen and repeated her comment about blowing me off. I then made myself known. All she did was dropped her eyes and walk away! NO APOLOGIES, NO NOTHING! when I got my car back, the second issue wasn't resolved. However, the service technician was great. He identified issues that I did not address and those were fixed. I like the service center, but I WILL NOT have Tiala or Kaylee as my service representative. UNPROFESSIONAL!! If want to discuss further, please call or email me at ****-****-xxxx or
7/31/2019
Mike E. VERIFIED CUSTOMER
Teila Grinde represents your company in a very professional manner which exemplifies your core values. I really like her communication skills, follow-up to questions and her overall commitment to customer satisfaction.
7/31/2019
John B. VERIFIED CUSTOMER
Absolutely love your dealership purchased my car in Milwaukee which was an absolute nightmare your dealership is obviously trained professionals and a much friendlier demeanor. Absolutely looking forward to servicing my vehicle with you guys.