My service was out of the ordinary yet I think Jeff and ram handled it very well. I did not expect a good experience but was very pleased and surprised at the response.
7/26/2019
Lannie G. VERIFIED CUSTOMER
Express service was prompt. In, serviced, out!
May have to return soon. My dash info keeps advising me to update oil info -- press ok but then it advises to turn off car and put in drive. Cannot do that. You know that is a safety issue to prevent accidental rolls. The dash info should have been reset to the way it came. Too much playing around for no reason not adjusted to the way you want it. If on another express service things are changed there will be a charge of $1000 per minute for time to get there and wait for the return as set when arrived.
7/25/2019
TRAVIS R. VERIFIED CUSTOMER
Scott did a great job and the detail was satisfactory.
7/25/2019
Karen B. VERIFIED CUSTOMER
I called another dealership and they weren’t able to get me in until August 5. After checking the safety recall issue that was not an option since it was definitively loose. I appreciate you guys getting us in on the same day since we are traveling through time
7/25/2019
Rodolfo G. VERIFIED CUSTOMER
Things went quick and smooth.
7/25/2019
Karen W. VERIFIED CUSTOMER
Telia is always great to work with!
7/25/2019
Matt H. VERIFIED CUSTOMER
Teila was great. Very friendly and great service. I will definitely call her again when my truck needs repairs or service. Thanks
7/25/2019
Renee S. VERIFIED CUSTOMER
She was great. Made phone calls to help he out with jeep related issues, offered to share her food with me because I didn't eat before my appointment. I'd say thats above and beyond.
7/25/2019
Ron B. VERIFIED CUSTOMER
Thanks Kelsey
7/24/2019
STEVEN B. VERIFIED CUSTOMER
Jeff is very professional and Personable. This is the second or third time I have worked with him and I really enjoy it.
7/24/2019
KIM B. VERIFIED CUSTOMER
Scott is cery personable. He communicated exactly what was going to be done, the time frame (which helped me determine what and where to spend the time) and was prompt about telling me when my car was ready. Checkout was fast and easy. Thanks!
7/24/2019
KIMBERLEY K. VERIFIED CUSTOMER
Jennifer is a rock star!!
7/24/2019
Kenneth T. VERIFIED CUSTOMER
He was awesome, really helped me out.
7/24/2019
Thomas J. VERIFIED CUSTOMER
Thanks for your attention to detail.
7/24/2019
Jeffery F. VERIFIED CUSTOMER
I came in with out an appointment and they were able to get my oil change quickly.
7/23/2019
KRAIG H. VERIFIED CUSTOMER
I just submitted , maybe it didn’t go through.
7/23/2019
Jon S. VERIFIED CUSTOMER
Kelsey did her job well. I Came to **** Hannah because I saw on the website that first time customers get a $10 oil change since our check engine light had come on in the middle of a 2500 mile road trip I thought it was one less stop to make which was a big deal. I booked the appointment online for 8am the next morning (I did not receive a confirmation until 9:20 an hour and a half after I dropped off the car) When I got the bill it showed $95 for the oil change and when I asked I was told I hadn’t presented it at the time I dropped off the car. My fault but definitely not great service. Also when I tried to pay all of their card readers were down so Kelsey had to manually enter my card info into the computer all told it was slower and more expensive than I expected for work I could have had done in under an hour at an oil change shop. Definitely not worth it.
7/23/2019
LAURA P. VERIFIED CUSTOMER
I will be emailing the service manager and administration regarding my complete disappointment with **** Hannah service. Too long to write here. Suffice it to say that after being a loyal customer for 18 years I will not return to **** Hannah to purchase vehicles or service my vehicles.