I was told by Scott long that all 5 Star cases were on the service report and there were none. I was told the emissions valve was replaced free under the warranty for the emissions warranty and then charged $100. I have complaints about the cruse control, tire pressure, air leveling, engine light, failure to turn off the engine if in anything other than park, and other electronics/electrical systems issues and Scott just disregarded all of them. Your technician equipment was broken. I was there for over 6 hrs told they ran all the tests but only two items are on service report. I was told they were working on my Jeep to come to find out it was out in my the parking lot most of the time until I pressed them about it.
6/22/2019
Jennifer M. VERIFIED CUSTOMER
Satisfaction. ????
6/22/2019
Keith H. VERIFIED CUSTOMER
Teila R Grinde provided EXCEPTIONAL curbside service. Early morning smiles and kindness.
6/22/2019
Michael D. VERIFIED CUSTOMER
Nice job, quick efficient thank you
6/22/2019
John D. VERIFIED CUSTOMER
Do not plan to come back. No trust.
6/22/2019
Harlan N. VERIFIED CUSTOMER
Jennifer was superb in the way she handled my truck. When I return I want her to be the person I deal with
6/22/2019
Jeff A. VERIFIED CUSTOMER
Your facility attempted to rip me off for even a simple recall, waiting 5 hours to call and tell me you hadn't done a single thing, after previously scamming my wife out of $400 in unnecessary services that I had already declined.
Sont worry, McCords Dodge in Longview did the service in an hour with zero upsell or issues so I won't be using your dealership ever again for any reason nor recommending you to anyone.
6/22/2019
Roy H. VERIFIED CUSTOMER
The service was great.
6/22/2019
Cristalina H. VERIFIED CUSTOMER
I had excellent service and each service member I dealt with was very polite! Thank You
6/22/2019
Don P. VERIFIED CUSTOMER
Excellent
6/22/2019
Chris H. VERIFIED CUSTOMER
Great job ????????
6/22/2019
Monica F. VERIFIED CUSTOMER
Funny girl.
6/22/2019
Maritza V. VERIFIED CUSTOMER
Kelsey is very professional, knowledgeable and friendly. Great asset to the Dich Hannah Chrysler dealership in Vancouver.
6/21/2019
David B. VERIFIED CUSTOMER
Darin was a great help.i very satisfied.
6/21/2019
Tommy W. VERIFIED CUSTOMER
Beth, as always, did a superb job helping me!!!!! Thank you so much!
6/21/2019
Damarcus B. VERIFIED CUSTOMER
He was great help and did everything I asked and more thanks
6/21/2019
Barbara M. VERIFIED CUSTOMER
Thank you so much for your kindness and patience with us. Even though we were really late customers your team treated us with so much care. Now I have the car I’ve always wanted and only you guys were able to achieve that for me. Thank you again for everything
6/21/2019
Ann N. VERIFIED CUSTOMER
Your diagnosis has a glitch- same one it had last time
6/21/2019
Trudi E. VERIFIED CUSTOMER
Turns out we need a brake system flush. Had someone called that day about it I would have had that done the same day. Now I have to make another appointment to bring our Jeep in. It’s inconvenient to get a ride if I need to leave the vehicle for a portion of the day.