I thought Darren was very patient dealing with fleet plan all in all I had a great experience thx.
6/2/2019
SANDRA C. VERIFIED CUSTOMER
Very nice and accommodating
Faster then I was told it would take
Clean relaxing place to wait
6/2/2019
Tristan H. VERIFIED CUSTOMER
I gave very specific symptoms and a technical bulletin outlining the problem with my truck. You guys refused to fix it even though it is a well known issue with the trucks and is covered under warranty. Jennifer was rude, combative, and not helpful.
6/2/2019
Jane A. VERIFIED CUSTOMER
Great Service!! Thanks to Darin and everyone for taking care of my car. Appreciate everything!!
6/2/2019
Jerry F. VERIFIED CUSTOMER
Kelsey was absolutely wonderful through all the stages of helping me deal with my factory recall. She is a shining example of what the Hana company wants to have as a perfect employee. She always knows what is going on And is always correct about the time estimate for the recalls. Thanks Kelsey you are the best!
6/1/2019
Jason B. VERIFIED CUSTOMER
Thanks again for getting my vehicle serviced and back on the road. Much appreciated
6/1/2019
TERRY H. VERIFIED CUSTOMER
Very satisfied thanks
6/1/2019
Robert K. VERIFIED CUSTOMER
All good from start to finish. No issues or immediate concerns
6/1/2019
Scott M. VERIFIED CUSTOMER
If all customer service persons were like Teila, businesses would thrive.
6/1/2019
Donny P. VERIFIED CUSTOMER
I was happy that the job ultimately got done. Almost everyone was friendly and helpful and the check-in was easy. I wish it could’ve been scheduled more efficiently through my salesperson. Jennifer has a flat affect, but she did what she needed to do in regards to checking me in and out quickly. Nobody showed me how to use the cover, but I figured it out.
6/1/2019
Serghei G. VERIFIED CUSTOMER
They were a little bit busy and i had to wait about 30 min in the car to get it checked in. Everyone was nice and communicable. The only issue is they didn't call me to ask if l want some of the filters and some additional things changed after they did the checks. I wish they didn't just put declined in the system but they actually let me know about that. Overall I'm happy with the service
6/1/2019
John S. VERIFIED CUSTOMER
Darin was fine-no problem-good guy. I was not happy with the decision by FCA concerning my warranty issue. No need to contact me over this issue
6/1/2019
LARRY O. VERIFIED CUSTOMER
Typically not a fan of **** Hannah dealerships. Enough negative experiences that I will not purchase a car from them. My experience with Kelsey and the decisions made to complete the work required was the best experience I have had at a Hannah dealership.
6/1/2019
Christina M. VERIFIED CUSTOMER
All good
6/1/2019
John S. VERIFIED CUSTOMER
Very pleasanScott was greatt. Scott was great
6/1/2019
Erin C. VERIFIED CUSTOMER
Jennifer did exactly what she said she would do in less time than she said it would take. She was friendly, knowledgeable, helpful.
6/1/2019
JENNIFER N. VERIFIED CUSTOMER
Talia was great, very friendly and understanding, also very clear in her explaination of the issue my car was having. I appreciated her kindness above all.
5/31/2019
Dean M. VERIFIED CUSTOMER
Kelsey was friendly and professional but I didn’t get any knowledge of what was completely done to my vehicle other than the oil change. The maintenance service apparently doesn’t include tire rotation unless you mention it. I asked to have the collusion center to quote the body damage on the truck but apparently they decided to close early or the managers didn’t know about it. I guess I will need to look elsewhere
5/31/2019
Emily W. VERIFIED CUSTOMER
Amazing responsiveness and high service level. I’ll definitely be back!