Jeff and team were amazing. We were out of town on a trip and he kept us up to date with all the things going on with our vehicle. He along with his team would call even when the news wasn’t the best. Thank you for being so kind, and understanding; espically with our family. Thank you for all of your hard work it did not go unnoticed.
3/30/2019
Adrian M. VERIFIED CUSTOMER
Gary was fantastic! Professional. Personal. Knowledgeable. Communicated with me throughout.
3/30/2019
SARAH H. VERIFIED CUSTOMER
I am so pissed right now with the detail service and lack of respect for peoples belongings....I had paperwork regarding my moms death in our truck that they just THREW in the back of our truck along with the headrests. Those all ended up wet before realizing where they were. I as an employee will never have my vehicles back for detail. Now I am having to separate and dry papers that are important documents that your people so blatantly disregarded a customer's personal belongings....employee or not this is so unacceptable I have absolutely no words at the moment for this .
As for the other service that was fine.
3/29/2019
Frank D. VERIFIED CUSTOMER
One of our problems was addressed and is to be repaired
Shortly but the tech was unable to address the second problem because at this time he was unable to see for himself that the trunk hatch does not always operate properly and has come down on our head Automatically and my husband has had aneurysm to his head from an accident in the pass and still had some blood on the brain and he takes blood thinners and it could be dangerous for him to be hit in the head and it is a big concern for us We purchased the car and thought it would be a good feature for the tailgate a little bite self automatically and a button for it to come down it does not work properly
3/29/2019
John H. VERIFIED CUSTOMER
She does her job very well.
3/29/2019
MICHAEL M. VERIFIED CUSTOMER
Excellent service!
3/29/2019
Mark C. VERIFIED CUSTOMER
The customer service manager was awesome as she typically is (in fact main reason I recently purchased a car from DH), however the service tech failed to solve the problem, as well did not reinstall removed equipment.
Again if not for Teila I would not likely return.
3/29/2019
Richard P. VERIFIED CUSTOMER
Complete disappointment!
My vehicle is just as damaged, if not damaged more. I spoke with Scott about it being done incorrectly. I showed what needed to be fixed upon drop off, and it did not get done. I am very unhappy about it.
3/29/2019
Adelina H. VERIFIED CUSTOMER
Great service and keeping us informed about our vehicle.Teila was informative and very knowledgeable in the questions we asked.
3/29/2019
STEPHEN M. VERIFIED CUSTOMER
Gary was very happy, nice and stayed in touch with us.
3/29/2019
ROBERT A. VERIFIED CUSTOMER
Jennifer was awesome! Thank you. It was a great experience.
3/29/2019
DEMY B. VERIFIED CUSTOMER
Kelsey has made our experience worth coming back. Love her friendliness and attention to detail. ????
3/29/2019
Patrice A. VERIFIED CUSTOMER
Awesome customer service by Jennifer. 200 percent improvement over my last experience with **** Hannah. Thank you Jennifer for changing my opinion on **** Hannah customer service.
3/28/2019
Travis E. VERIFIED CUSTOMER
All was great, they just did not clean the car afterwards.
3/28/2019
RICHARD H. VERIFIED CUSTOMER
I have always been treated the best by all of the people at **** Hannah. This time was no exception.
3/28/2019
Steven L. VERIFIED CUSTOMER
Efficient and professional
3/28/2019
Kimberly K. VERIFIED CUSTOMER
Completely satisfied
3/28/2019
Thomas W. VERIFIED CUSTOMER
Very good job I'm happy with it
Blessing to you and staff
3/28/2019
Julie G. VERIFIED CUSTOMER
Very friendly and efficient!
3/28/2019
Doug B. VERIFIED CUSTOMER
KelseY was the bomb she put in the extra effort to ensure that all the recalls were completed.