Scott was great! When I made the service appointment I let him know that I had to be at work later in the day and Scott worked with me to figure out a time that I should come in and still be able to leave on time. Scott & his team got the work done early and he communicated with me during the whole process. Thanks Scott!
3/21/2019
Shawn S. VERIFIED CUSTOMER
Jeff wasnt even there, for one... and we weren't contacted by anyone to tell us our truck was done, after over 3 hours of waiting, we asked how much longer... aaannndd it was done already... got a text about 5 minutes after we left saying it was done.
3/21/2019
Jenessa O. VERIFIED CUSTOMER
I dropped my car off for recall work and was inquiring about a broken door handle. Was very unhappy that I didn't receive a call until Saturday night when my appt was first thing Saturday morning. Wasn't able to get my car when I went in Sunday. Now I am without a car to even get to work. When I called Monday I come to find out it wasn't even worked on at all. Finally was able to get my car Tuesday afternoon. 3 days after I should have had it back. Huge lack of communication and I feel very unprofessional.
3/21/2019
Sandra H. VERIFIED CUSTOMER
Made an early appointment for next day, didn’t wait long for recall to be addressed. Kelsey Arnold is a wonderful customer service manager. Her attention to my trucks issues, recalls are addressed professionally and with great confidence, I will be taken care of.
Sandi H.
3/21/2019
Christopher A. VERIFIED CUSTOMER
Gary Martin was great, very professional and I formative with regards to my vehicle, 2016 Challenger Hellcat. I will be bringing it back as needed for preventative maintenance on a regular basis...thanks to Mr. Martin.
3/20/2019
Chad R. VERIFIED CUSTOMER
Very professional
3/20/2019
Sherry W. VERIFIED CUSTOMER
Jennifer was very understanding. Justin (the mechanic) was helpful and kind.
WELL DONE FIXING MY CSR!
3/20/2019
Chris G. VERIFIED CUSTOMER
Celia is awesome to work with. She is on top of everything and very customer conscious.
Not that I like to sit at the dealer but when I do I'm glad it is at **** Hanna.
Chris G
3/20/2019
Jeffery M. VERIFIED CUSTOMER
Great service and smiles.
3/20/2019
Norman M. VERIFIED CUSTOMER
We brought in the car for standard service with an estimated time of 2 hours. Almost 4 hours later we received a text from Jeff that our car was in good hands. 6 hours later we left a message for Jeff, no response, called again. He said that he sent work repair estimate but I never got it on email.Also, the service report indicated that our rear brakes were in fair condition, when we just had the rear brakes replaced... clearly the worker never actually inspected those rear brakes. We picked up the car and Jeff was apologetic, but as long time customers of **** Hannah Chrysler, having bought two new vans there,we will no longer do business with you, and cannot recommend you to others. Regretfully,
Norman M
3/19/2019
Joan W. VERIFIED CUSTOMER
Kelsey was awesome. Service not so much. Stirring wheel was dirty, and they did not reset the oil change. Air conditioner was going full blast when we got in the car. Never, ever, do we get our car washed!!!! We told them no this time, but in two years, every time we ask, NO CAR WASH
3/19/2019
Timothy R. VERIFIED CUSTOMER
Service of visor got my truck in and out quicker than expected
3/19/2019
CANDELARIA O. VERIFIED CUSTOMER
The company lies too much especially your sales men. The company does not worry about the customer or service.
3/19/2019
Joshua B. VERIFIED CUSTOMER
Jennifer was awesome. Thanks so much.
3/19/2019
DENNIS R. VERIFIED CUSTOMER
Kelsey has been nothing but truly amazing every time we have brought our truck into the dealership. She is very helpful, thoughtful, and very personable. I will only work with Kelsey un the future!
3/19/2019
GEORGE B. VERIFIED CUSTOMER
Kelsey was extremely helpful from check in to check out. She is very personable, making my visit to your **** Hannah facility comfortable and a satisfying experience.
Thank you,
George
3/19/2019
Mary T. VERIFIED CUSTOMER
Jeff was so professional, thorough and kind. Really appreciated his help
3/18/2019
ANGELA P. VERIFIED CUSTOMER
Something is still going on with my auto start
and auto lights. I'm going to have to bring it
back again. They Auto start doesn't work
consistently. The auto lights don't automatically
come on as before I have to manually turn on
the lights.