Teila was Great as always very professional and detail oriented and a pleasure to work with
3/6/2019
James M. VERIFIED CUSTOMER
Scott went above and beyond for us today when we were having a really bad day. It was so appreciated and because of his service, we will most definitely be back. Thank you!!
3/6/2019
Atish S. VERIFIED CUSTOMER
Very professional well done
3/6/2019
CHARLES H. VERIFIED CUSTOMER
Jennifer was great, but it took forever to have the vehicle brought up.
3/6/2019
Danelle V. VERIFIED CUSTOMER
You didn’t do what I asked I’ll have to bring my car back again and your service person argued with me about it.
3/6/2019
MJ J. VERIFIED CUSTOMER
We will always come to Kelsey and only Kelsey! She has always given the best customer service and genuinely cares!
3/5/2019
SCOTT M. VERIFIED CUSTOMER
Kelsey rocks!
3/5/2019
Isreal B. VERIFIED CUSTOMER
Thank you Jennifer Cox for your help with our vehicle while I work from out of state! You respond to emails and return phone calls very professionally and customer service is amazing. Thank you.
3/5/2019
Michael K. VERIFIED CUSTOMER
Teila was organized and prepared for my appointment. She was very professional and polite which made it an excellent experience.
3/4/2019
Paul R. VERIFIED CUSTOMER
The individual we worked with on site was great! That said when I first called to schedule an oil change I was quoted $79. Pointed out that I was pretty sure the girl had the wrong model truck. She checked and said I was correct that it was $139... something close. Still didn't sound right but whatever. Am at 27k so asked about the recommended 30k service. When she listed changing the spark plugs I stopped her and pointed out that would be a problem as I (again) have a 2016 ecodiesel. So my fustrations. 1) the 3.0 ecodiesel is a $200 oil change. Despite pointing out twice that the individual was looking at the wrong truck and giving incorrect quote the shop managed to bill me the $200..no we messed up discount. 2) dropped off the truck at 8:40 am as scheduled but took over 5 hours to get oil change and passenger restraint module updated. 3) after stating twice that I have a 2016 1500 ecodiesel the individual quoting the work didn't realize a diesel doesn't have spark plugs! Sort of a dead give away your looking at the wrong information.
I would honestly like to hear back on this.
Sincerely
Paul R
3/4/2019
Charles P. VERIFIED CUSTOMER
Your were quick and explained everything
3/4/2019
Christina M. VERIFIED CUSTOMER
Fast and easy
3/4/2019
Kimberly R. VERIFIED CUSTOMER
Tesla was great!
3/4/2019
Rob O. VERIFIED CUSTOMER
Gary gave us great service on our oil change and tire rotation Friday!
3/3/2019
dylan c. VERIFIED CUSTOMER
Made an appointment. Waited all day only to be told they didn’t even look at the vehicle and wanted me to reschedule for a different day. If there’s an open appointment. Then my vehicle should be s is to get looked at. at the very least. To determine a solution. Not make me wait from 11 until closing to be told they didn’t even bother to look. At the car. Which is still inder the 36k warranty. I won’t be coming back.
3/3/2019
Michael H. VERIFIED CUSTOMER
Thank you
3/3/2019
Canaan F. VERIFIED CUSTOMER
Scott was very nice and helpful. And I was pleased that the offending part in question was in stock and ready for installation. Thank you.
3/3/2019
MONTGOMERY M. VERIFIED CUSTOMER
Kelsey is rad!
3/2/2019
Dave S. VERIFIED CUSTOMER
I would have liked more communication on the status of my car. I had to inquire about the status on days two and three for work that i was told was a full day.
I understand things don't go as planned but dont make me figure that out when I am paying to rent a car.
3/2/2019
RANDALL S. VERIFIED CUSTOMER
Scott got the flash at no charge, very polite. The dealership charges way too much for a thermostat swap.....