Super impressed with Teila. Incredibly knowledgeable, great authentic customer service without overdoing it. Took a substantial amount of time patiently answering my technical questions as though she was genuinely interested.
Hang on to that employee!
2/13/2019
Sarah V. VERIFIED CUSTOMER
Kelsey was great and effecient! Thanks!!!
2/12/2019
Gary S. VERIFIED CUSTOMER
Gary was very helpful
2/12/2019
TINA M. VERIFIED CUSTOMER
Gary was polite and we were treated well!! The wait was shorter than expected!! Service was a “10”!! Thank you again Gary!!!
2/12/2019
BRENDA D. VERIFIED CUSTOMER
I asked for a synthetic oil change in my online booking. The technician put regular oil in the vehicle. I want a call back from your service manager. My number is ****-****-xxxx.
2/12/2019
MICHAEL M. VERIFIED CUSTOMER
My service experience was fantastic. The time from calling the scheduling to completion incredibly fast and efficient. I was treated very well and a ride to and from work on my car was in the shop. Great experience.
2/12/2019
Patricia M. VERIFIED CUSTOMER
None of the issues were even looked at since my warning lights weren't on that day (they all have been ever since). Paid $200 for what turned out to be new air filter---didn't address the noise happening. Wasn't informed if recall was taken care of. Told of issue with trailer lights, told fuse was fine. Didn't address the fact thst i cannot legally tow with my car. Text messages from service rep were addressed unprofessionally ("hey girlie"), so inappropriate. And wouldn't provide courtesy shuttle or split of cost of Lyft because I live in NW Portland. I was not shown professional courtesy or compassion for the issues with my car. Will not go back for service, would recommend others not go there as well, and definitely would not consider buying a car there after this.
2/12/2019
Fred S. VERIFIED CUSTOMER
Daren your representative should be terminated, the time I spent with Daren was painful. The language he conveyed to me was completely inappropriate as if he was expressing his repressed anger with customers agreeing and signing documents before any assessment to my vehicle was performed. With answering his questions i was only less than two feet from Daren knowing he can hear me loud and clear because other reps were listening in and acknowledging what I was saying. All Daren would say is What? Over and over
While waiting on Daren conversing with another customer I was listening in on the conversation and Daren made this man so mad that I couldn’t listen to Daren anymore, Daren is so angry with his occupation at **** Hannah that he should file a workman’s comp claim and seek medical treatment before he snaps and hurts someone
2/11/2019
Patricia C. VERIFIED CUSTOMER
Haven’t driven the car due to snow but I’ll let you know once the snow is gone
2/11/2019
Jennifer F. VERIFIED CUSTOMER
Thank you for finally updating my account for the accurate credit balance. Athey came to me with additional work and respected my decision not to get something because I could get it cheaper elsewhere.
2/11/2019
DERALD H. VERIFIED CUSTOMER
Excellent customer service and every thing was fixed as promised
2/10/2019
Kirby J. VERIFIED CUSTOMER
Straight forward and pleasant
2/10/2019
Shane G. VERIFIED CUSTOMER
I came in and spoke to a manager about my concerns. I am confident they were resolved. My concerns were not with Darin.
2/10/2019
Vic S. VERIFIED CUSTOMER
Fast service always appreciated thank you guys
2/10/2019
Gary W. VERIFIED CUSTOMER
Darin made sure the job was done right this time. He was polite.
Thanks.
2/10/2019
Laurel D. VERIFIED CUSTOMER
I told Scott not to perfirm ANY repairs before contacting me. He decided to do the front breaks anyway. Not acceptable.
2/10/2019
JOHN R. VERIFIED CUSTOMER
Between your service writer Scott long and your maintenance teamw was awesome experience.i will for sure use you guys in the future thanks again.
2/10/2019
Judy H. VERIFIED CUSTOMER
Beth took good care of us and the
Issue fixed in a timely manner.