Very helpful tech who checked me in and super helpful lady who checked me out and answered several questions for me.. will be back
10/14/2017
Michael D. VERIFIED CUSTOMER
Very polite employee who got me through the process. Kept me informed well. My own criticism is that it usually takes 1.5 to 3 hours to get the oil changed. Today was a little over 1.5 hours. Sometimes I go to other places to get oil changes cause I'm in and out in half the time.
10/14/2017
Tonya P. VERIFIED CUSTOMER
Cassandra was absolutely fabulous! Waited late for my town truck and was very helpful. I will come back to Hannah because of her!
10/13/2017
Sherri P. VERIFIED CUSTOMER
It's not quite done yet.
10/13/2017
Ryan R. VERIFIED CUSTOMER
I see my car was brought in for service, but the only vehicle I’ve had in is my mdx in the collision department. It still has parts to be put in, and the job is not done yet. If my sti was in please call me immediately
10/13/2017
Brian K. VERIFIED CUSTOMER
Excellebt service from everyone at **** Hannah. Thank You.
10/13/2017
Kuburat D. VERIFIED CUSTOMER
CASSANDRA SHAW SHE IS VERY USEFUL PERFORMANCE. SHE'S REALLY LOVE GET JOB. SHE'S KNOW WHAT SHE DOING..SHE TREATS LIKE A PERSON NOT JUST CUSTOMER. I PERSONALLY LIKE HER
10/13/2017
VINCENT W. VERIFIED CUSTOMER
The standard 6,000 mile oil and lube was done well, and in a timely manner! Thank you.
10/12/2017
CINDY L. VERIFIED CUSTOMER
I keep coming back to the dealership for a reason-you take good care of my car.
10/12/2017
Frank H. VERIFIED CUSTOMER
James was great! I couldn’t be happier.
10/12/2017
PAUL A. VERIFIED CUSTOMER
James was supper
10/11/2017
Christine W. VERIFIED CUSTOMER
Cassie was wonderful and very informative. I want to thank the entire **** Hannah team for there service
10/11/2017
May M. VERIFIED CUSTOMER
Good service
10/11/2017
Mike M. VERIFIED CUSTOMER
James was very attractive and helpful.
10/11/2017
Kamala T. VERIFIED CUSTOMER
James always delivers top notch service, so I am always confident having my car worked on at **** Hannah Kia. Thanks much
10/11/2017
Tina G. VERIFIED CUSTOMER
It was stressful worrying about timing of pickup, whether I would be able to get to work, being told I'd missed the 10:15 shuttle when I hadn't been informed there was one. Communication was a bit lax, and no estimate of completion time was given. I was called by Melody about a ride, but she said she didn't work that late, so I arranged for a ride home, not having any idea the car would be done, then just at end of day, I get her call she's coming, then a text car is done. I know you folks aren't magicians but when an appt is made, certain conditions are described, one should have possible parts at the ready. Then, a knowledgeable serviceman can look at the list, sort in his mind the potential issues, and estimate when it could be done. This is called 'managing' and is an integral part of service-oriented businesses as large as **** Hannah Kia...nice folks, I just have expectations. My 25 cents...
10/10/2017
Tatiana I. VERIFIED CUSTOMER
Awesome service ! Quick and friendly!
But , at the end I’ve been noticed that a complimentary rotation was done and I checked tires , wasn’t rotated
10/9/2017
KRISTINA M. VERIFIED CUSTOMER
Cassandra was excellent at explaining everything and texting me updates in status if my car's service. Very thorough and knowledgeable.
10/9/2017
**** M. VERIFIED CUSTOMER
Thank you for the super quick turn around and keeping me up to date with my car. You do an awesome job