I was disappointed that after making an appointment for a service I was told my appointment was only to check in, not to actually have the service done. I was not asked at the time of making the appointment if I would be dropping off or waiting, yet the appointment was scheduled as a drop off, even though I was not dropping off I was in fact waiting. When I told the guy at the counter that I had driven down all the way from Longview WA to have my vehicle serviced, his response was "well I have a customer who came all the way from Salem OR too." I would have preferred an apology for the misunderstanding rather than his sarcasm. In the end my service was completed within an hour and I made it to my next appointment on time, but I don't think I will return to **** Hannah Kia in the future.
9/3/2017
Derrick B. VERIFIED CUSTOMER
Great service!
9/3/2017
Kelly S. VERIFIED CUSTOMER
The price I am quoted while scheduling my service is NEVER the price I end up paying. I live in extremely tight budget and tha is why I ALWAYS ask in advance how much it will cost. Your schedulers need a lot more training!!
9/3/2017
LAURA G. VERIFIED CUSTOMER
My Miata looks show-room new after the fantastic inside/outside detailing! Thank you..and everyone was so nice!
9/2/2017
BRADEN W. VERIFIED CUSTOMER
I believe that Kia should replace my windshield. I have 6 cracks on the windshield in 12,000 miles. I have had over a dozen vehicles in the last 25 years. I have never had multiple cracks in a new windshield in 12,000 miles.
9/2/2017
Kathy P. VERIFIED CUSTOMER
Nice service
9/2/2017
Anoush D. VERIFIED CUSTOMER
Great job!
9/2/2017
MARTHA N. VERIFIED CUSTOMER
Cassandra was very courteous and prompt in getting back to me about
questions i had.
9/2/2017
Brandy H. VERIFIED CUSTOMER
Yes very satisfied. Kassy is awesome. Staff is extremely friendly very happy
9/2/2017
Brian J. VERIFIED CUSTOMER
James was beyond great with his service!!!
9/1/2017
Kerry W. VERIFIED CUSTOMER
Thank You for keeping me informed.
9/1/2017
ERIN M. VERIFIED CUSTOMER
Even though mistakes were made everyone made the best effort to make it work for me and do the right thing.
9/1/2017
DANIEL H. VERIFIED CUSTOMER
James was a 10 car was done in record time.Washed,and Vacuumed and ready to go.Great job James.
9/1/2017
Kathleen P. VERIFIED CUSTOMER
Good job
9/1/2017
DONALD S. VERIFIED CUSTOMER
Received service similar to my first couple of visits
9/1/2017
Kirby S. VERIFIED CUSTOMER
Great service!
Fast polite and friendly!
8/31/2017
Brian J. VERIFIED CUSTOMER
James and devin are fantastic!!!!
8/31/2017
Kearston B. VERIFIED CUSTOMER
Working with James was great! He was very helpful!
8/31/2017
LESTER F. VERIFIED CUSTOMER
I was not called by phone on the status of my car. I was sent a text and did receive an e-mail. Poor communication, It's to hard to call someone, then why ask for their phone#. I
still did not find out why my engine idles so
rough when cold, and why My gas mileage is so
bad. What's up with the service department.