. Great service, wonderful gal.Always has a smile.
3/21/2019
VALERIE A. VERIFIED CUSTOMER
Super fast and easy at a very reasonable rate.
3/20/2019
Judy T. VERIFIED CUSTOMER
very impressed with service. so much better than portland and salem, or
3/20/2019
Keith S. VERIFIED CUSTOMER
Excellent excellent service from James
3/20/2019
Richele M. VERIFIED CUSTOMER
The customer service was wonderful. My car was taken care of quicker than expected and I was not inconvenienced at all.
3/20/2019
SCOTT P. VERIFIED CUSTOMER
James always treats me and my family well. Very polite and professional. Thank you!!!
3/20/2019
CHRISTINE C. VERIFIED CUSTOMER
This might be a silly comment, but I really appreciate the fresh fruit and coffee! Thanks!
3/19/2019
Danielle A. VERIFIED CUSTOMER
Took great care of me. Felt like VIP status
3/19/2019
BRADY C. VERIFIED CUSTOMER
2hrs for a scheduled oil change is unacceptable. When I checked in I was told 60-75 minutes which was more than I expected but it still allowed me to be at work at 10am. I purchased the car this summer with 27.5k miles on it. I was asked today by another service rep if I wanted to do the recommended 30k service plan for $220 to which I declined because it would have made me late for work. I asked James about this service plan as I checked out and he says that it would be typical that **** hannah would have done the 30k at the time I’d purchase if it was that close. Jame said that next time I bring it in they’ll take care of that for me. Very displeased with today’s service. 2hrs instead of 1hr, one guy tells me $220, james says it should be covered. Lastly as James walked me out to my car he did apologize for the 2hrs and says that it normally takes 90 minutes. Does anyone there know how long it should take for a scheduled oil change?
3/19/2019
Kelsey E. VERIFIED CUSTOMER
Troy is always so helpful and kind when I bring my car in! He’s incredibly knowledgeable and speaks in a way a non car person can understand and makes the whole process seamless! I will always recommend him to family and friends! Thank you sir!
3/19/2019
Jason V. VERIFIED CUSTOMER
Yes at first I was a bit upset . I had made a one o’clock appointment for an alignment I was told would take approximately two hours. Upon arrival I was then told there was no garuntee it would be done before five , four hours later. I assumed an appointment was an appointment not just a fictional time. I was very pleased that my car was finished properly and in the expected time I had made available with my schedule. Therefore in the end I was very pleased and satisfied with my service at **** Hannah Kia
3/18/2019
Pamela M. VERIFIED CUSTOMER
Great service as always
3/18/2019
Richard M. VERIFIED CUSTOMER
Cassie is terrific!
3/17/2019
PATRICIA H. VERIFIED CUSTOMER
I was told by service person that checked me out, not Cassie, that my windows had been washed on the inside and my car vacuumed. The car was vacuumed nicely, however the windows were definitely not washed on the inside. He was a new trainee, so maybe the windows were not supposed to be done. Just looks bad to say one thing and not have it done.......makes a customer question what else did not get done.
3/17/2019
Tina K. VERIFIED CUSTOMER
I came through the express didn’t make appointment It was busy day first real spring day. They weren’t sure how long it would take. They got my car done by 9:30 am dropped off at 7:00. The did oil change other needed updates and took studded tires off and put back my regular tires. Thank you I’m now ready for spring and summer. Great service very professional.
3/17/2019
KENNETH T. VERIFIED CUSTOMER
She was very helpful and very nice. Made things quick and easy
3/17/2019
Fred T. VERIFIED CUSTOMER
Troy showed me what **** Hanna meant when he said Nice
3/16/2019
KIRBY S. VERIFIED CUSTOMER
Troy was AWESOME!
Very informative and helpful with the best course of action regarding the service of my wife's Kia sportage. I drive a Kia sorento and we trust both of our cars to the service department and have not been disappointed with any of the service or staff.
3/16/2019
DAKSH M. VERIFIED CUSTOMER
Excellent service. James is great.
3/16/2019
MICHAEL S. VERIFIED CUSTOMER
James was very courteous and the car was done much faster then I anticipated.