Dick Hannah Kia Auto Repair Service Center

Thank you for the wonderful help

Please call. Thanks.

Thank you!

He was very helpful and respectful. He told us not to wash the car for about a week or more and said the pollen stuck below the windows could be removed the next time it is washed.

Dakota was very helpful and always nice to me!

Communication was excellent and made sure I was well aware of what needed to be done. Thank you for great service.

James is the best! I wouldn’t want to work with anyone else!!

It went fine, nothing egregious. I believe my car was the last one of the day, and I imagine folks wanted to get home. Car wasn’t that clean on the outside, had been told the bill would be around $189 -10% loyalty and it turned out to be ~230, and was told that was the baseline and if I didn’t have the loyalty program they would have added 10%. Bill/services performed weren’t explained, and when I was reading through it Dakota kinda hurried me along. I’ve bought 3 cars there, and will continue to do so, and like I said this was fine, but I was happier with the person that handled it the previous time I brought it in (Cheyanne?) and I’ll try and avoid being the last apt of the day. Thank you.

Went above and beyond

My experience with James was fantastic and I'm glad to have my vehicle tuned up and ready to go for the summer.

Great Service!!

Extremely happy on how both of my cars were taken care of, I feel they went beyond on the way they took care of the first car

Cassandra was very helpful. She delivered amazing customer service. Very communicated. She will definitely be the one I’ll continue to bring my car back to for future work. Thank you again!

Usually I don’t oil change takes two hours, they did it in one.

cassandra was really awesome and i had good experience with my service. The only thing is when they was my car that they dry it off better so it does not leave water spot on my chrome and window.

Cassandra was courteous and professional in her role today. Met me as soon as I drove into service bay, explained what would be done and checked on me while vehicle was being serviced. Covered what was done prior to payment. Walked me to vehicle and removed seat and floor protective coverings thank you, brian

Did a wonderful job keeping me up to date on my vehicle service. Received calls throughout the day,updating me on my vehicle.was a great experience,was quick and easy.

This is by far the worst Kia dealership I have ever been to. I have owned 3 Kia cars and if I had known that this dealership was so bad I would have bought something else. Ever time I bring my car in I feel like the service technicians I'm talking to want me to know exactly what part needs to be fixed. They show no interest in making sure my car runs at top performance. They never do any kind of inspection, i have brought my car in for a transmission issue 3 times. The first time they told me they experienced the issue and that they think it's the computer so they reset the computer ten minutes after I drove away the car experienced the same issue. I brought it back and all of a sudden the traditions couldn't find anything wrong. I had to bring it back a third time to do a ridealong. When we did the ridealong I couldn't get the car to recreate the issue. They cleared the coeds and later that day I had the issue again. At this point I gave up dealing with the shot show down at your service center and started taking my car to jiffy lube and dealing with a strong lurch my car dose at low speeds (as an uber driver this issue has cost me money because it feels like I slam on the breaks) at 35,000 miles I decided to try again and see if I could get the issue fixed. After setting up a time and waiting for an hour after my appointment for a ride along so I could show them what was going on (i can now recreate it every time) i went home. I than received a phone call where the technician told me the same line about it being the computer and that if I didn't want it to happen all I had to do was change the driving mode (I haven't had a chance to test this but if it works why not tell me the first time and not waste everyone's time) the most basic oil change takes 4 hours. And to top off the shitshow that is everything about your dealership my car is never clean when I pick it up, my mirrors are as dirty as they were when I came in. I now am going to have to drive to Beaverton to get my Kia worked on. I wish I had know this before I bought my car I would have gone somewhere else.

Not verbally told it was a drop off appointment so I had to wait 5 1/2 hrs just to get 4 new rims replaced plus 1 tire replaced and then the valve stem caps were not put on. Also why using the same style rim it will rust again I believe, i asked for a diff. style but was told no.

Excellent visit, thanks!