I made my appointment for 8:30 I dropped it off at 7:30 saying I would be back before it was done I returned a little after 9 and waited at about 11:30 I received a text saying if I had any questions feel free to ask. I responded I was there waiting and wondered when it would be done. He came out at noon saying they were just starting. I was not happy at all with that I sat for a bit then went out to talk to whoever was in charge. I spoke to him and he was very apologetic checked on it and got it moving. Finally at 2:30 my cat was done. Why did I make an appointment and it not to have been started till almost noon. Also the girl who checked me I did not look me up to see that all I needed was an oil change due to my records. I am on file as you are where I bought my car and have kept current
5/1/2018
ROBERT L. VERIFIED CUSTOMER
I was extremely happy with the service I received today. Everyone was very kind and patient and answered all of my questions. I’m very happy with my service!
5/1/2018
JESSICA S. VERIFIED CUSTOMER
I wish Kia would have been able to fix my tire. Instead I had to take it some place else that did fix it after my tire went completely flat.
4/30/2018
Tina T. VERIFIED CUSTOMER
She had great customer service skills
4/30/2018
Wendi I. VERIFIED CUSTOMER
Very good, and thank you for washing my car!
4/30/2018
Shawn C. VERIFIED CUSTOMER
Great job!!
4/29/2018
Robert M. VERIFIED CUSTOMER
This is the second or third experience we’ve had with Cassandra. She’s super helpful, friendly and I feel like she cares about her clients. She’s a valuable asset to **** Hannah Kia. I’ll keep coming back to see her!
4/29/2018
Lori A. VERIFIED CUSTOMER
Cassandra is always awesome. ???? She’s a great professional service person. Thanks Cassandra!
4/29/2018
Shannon B. VERIFIED CUSTOMER
I always look forward to working with James, he always makes sure that my vehicle is in perfect condition!
4/29/2018
Carey F. VERIFIED CUSTOMER
Very polite and eager to make it a good experience for me.
4/28/2018
Alan B. VERIFIED CUSTOMER
The lady who checked me in was not helpful, or polite. She did not discuss the price of this service, and it was double the first service. The problems that did not get fixed on my 7000-mile service didn't get fixed on this visit either. I am being told the problems I am having are common. That does not make ok to sell a product that has problems that the company does not try to problem solve. I will contact other KIA service to see if I can get proper service. Also, I bring the coupon in, and they say they already discounted invoice, but it does not read that way on the invoice. Very disappointed. I really like the finance and sales people though!
4/28/2018
HARLEY W. VERIFIED CUSTOMER
**** Shaw was so great with me and my car. She knew every detail and followed up with me on more than I suspected. I really appreciated and enjoyed my time at Kia souly because of her.
4/27/2018
Robert K. VERIFIED CUSTOMER
Great service. I’ll be back
4/27/2018
BRANDON W. VERIFIED CUSTOMER
Car looked great and they even finished early!
4/27/2018
Jamie B. VERIFIED CUSTOMER
Like a family to me
4/27/2018
DEAN D. VERIFIED CUSTOMER
Dakota was helpful. I had a good experience.
4/26/2018
LANI M. VERIFIED CUSTOMER
Communication and helpfulness
4/25/2018
MOLLY W. VERIFIED CUSTOMER
You’re just the BEST
4/25/2018
Penny S. VERIFIED CUSTOMER
To find out my basic warranty no longer in place and my extended warranty does not cover the $840 repair wasn’t satisfying in the least. I’ve had my car 6 yr as of last month. It has 50,000 miles on it. I’m shocked. My car is not repaired yet you still have it in your shop. It isn’t Dakota I’m disgusted with. He has been as helpful as possible. I’m told that this new replacement has 12 month warranty. I’m afraid my “new” car is already going to become a headache.