Your survey said this was about James Marquez. He has been nothing but professional. Please note that. He's tried to make it right so please don't assume my dissatisfaction is with him. Its been a series of events.
4/19/2018
Ken S. VERIFIED CUSTOMER
Very satisfied overall performance of Vancouver Kia
4/19/2018
Linda R. VERIFIED CUSTOMER
Cassie's great I was waiting for her as she finished a phone call and the phone call I could tell was a difficult one and she maintained a smile and she retained composure and answered all the questions the person had and politely said okay call me back if you have more trouble and at the call and looked at me I could tell she was exasperated but remained her composure and handled my business cheerfully with a smile and continued on has a great deal of professionalism
4/19/2018
Mary M. VERIFIED CUSTOMER
Dakota was easy to communicate with, very personable and eager to help. Job well done, Dakota!
4/18/2018
TRACY M. VERIFIED CUSTOMER
I think as many times as I have been there and James has been somebody that I have worked with at least his face is really familiar to me and I've always had excellent service from him.
4/18/2018
Stephanie W. VERIFIED CUSTOMER
Cassandra is very knowledge and accommodating with all the issues that presented themselves. She has excellent customer service skills and was a pleasure to work with. She’s a “keeper” and deserves a raise for sure!
4/17/2018
Sean M. VERIFIED CUSTOMER
Thanks Cassy!
4/17/2018
Kimberly B. VERIFIED CUSTOMER
Excellent customer service! As a new customer to your dealership, we will be back for sure!
Thanku!!!
4/16/2018
Eliot G. VERIFIED CUSTOMER
James is always courteous, friendly and welcoming
4/15/2018
Chase H. VERIFIED CUSTOMER
We love the service dealership and their quick service!
4/15/2018
Jacqueline M. VERIFIED CUSTOMER
James and his team gave excellent customer service.
4/15/2018
Denise A. VERIFIED CUSTOMER
I love my KIA. Have always been happy with the service dept.
4/15/2018
Michael D. VERIFIED CUSTOMER
James, is a excellent service writer. He was a d is,very personable and knowledgeable. He represents Hannah motors, excrement well. He is a very good man. A keeper for your company. Thank you, James.
4/15/2018
Phillip L. VERIFIED CUSTOMER
James didn’t excellent job
4/15/2018
CINDY H. VERIFIED CUSTOMER
Cassy took good care of addressing our Sorrento problems and working with our mechanic to resolve our concerns. We will return to have the problematic door latch system replaced, in addition to brakes and other work.
**** Hanna Kia is the only dealer who works on my vehicle. Thank you!
CINDY H
4/14/2018
DANIEL V. VERIFIED CUSTOMER
Well organized, great communication. That really made the service experience better.
4/14/2018
Jurgen H. VERIFIED CUSTOMER
Excellent service
4/14/2018
**** M. VERIFIED CUSTOMER
Very polite
4/14/2018
Michele U. VERIFIED CUSTOMER
From what I can tell you did a great job of putting the turbo stickers on my soul