Worked me into the schedule due to personal schedule conflicts. Weather related Christmas delays. Much appreciated.
12/28/2017
DIANA E. VERIFIED CUSTOMER
Thank you!
12/28/2017
Haley M. VERIFIED CUSTOMER
It took over 6 hours to get my oil change done. They said they got side tracked and forgot about my car.
12/28/2017
Vilaysinh L. VERIFIED CUSTOMER
At time of payment, I presented a 15% off promo from Kia. I was told that they could only do 5% because the dealer already gave 10%. I was not made aware of the 10% from the beginning. I am not saying it's false, but it's convenient.
I am almost 100% satisfied.
12/28/2017
Donavan S. VERIFIED CUSTOMER
Kassandra Shaw is an incredible employee.
12/27/2017
Susan N. VERIFIED CUSTOMER
Very considerate and polite. A job well done too!
12/27/2017
Kimberly S. VERIFIED CUSTOMER
Great service. Thank you.
12/26/2017
Robert H. VERIFIED CUSTOMER
Cassandra did not work with us at all. the guy who sits behind her is The ones who checked us in and out. The information i was given prior to the warranty work being done was totally incorrect. The part was in-stock, which tells me this is a common occurrence. That, too, was denied. Did get a rental car at no cost. Not super impressed with Kia scheduling desk and service manager I first spoke to who not only gave me bad information, but transferred me to Toyota in Kelso to schedule an appt for Friday, but never completed the kia appt for Wednesday. Not at all impressed....
12/26/2017
VICTOR G. VERIFIED CUSTOMER
Great customer service!! Thank you for everything.
12/25/2017
Eric H. VERIFIED CUSTOMER
Very happy with the quality of customer service in the Service Dept
12/24/2017
Dana P. VERIFIED CUSTOMER
Great service and communication from everyone on the Kia team. I felt really good about the service I received and wouldn't hesitate to recommend this dealership to anyone!
12/24/2017
Kimberly S. VERIFIED CUSTOMER
Excellent job on the detailing! My car looked brand new again! Thanks!
12/24/2017
Richard M. VERIFIED CUSTOMER
Service was with high standards and awesome customer service. Cassandra took the initiative to take the extra mile to clean the bird poop on my windshield with no hesitation. Grade A+
12/24/2017
Aleta W. VERIFIED CUSTOMER
So helpful in getting everything done in a timely manner
12/24/2017
Kathryn R. VERIFIED CUSTOMER
awesome from start to finish. She had all my questions answered before I asked the questions. Great customer service!
12/23/2017
DEBORAH G. VERIFIED CUSTOMER
So many miscommunications - from how long it would take to fix the car to dealership employees not being able to find my car. Eventually found it but offered me someone else’s keys first. Did not wash car as promised. The only reason I would give your dealership another try at repairs is because the last person I talked to admitted what a hot mess the whole thing was and gave me a free oil change. Need to fix your communication systems
12/23/2017
JILLAYNE N. VERIFIED CUSTOMER
Call me 12/27/17 and I will tell yoi how satisfied I am not. Call ****-****-xxxx. Thank you.... Greg Nightingale
12/23/2017
Stephanie R. VERIFIED CUSTOMER
I was a little shocked by the price of the 30000 mile appt. I would have appreciated when I made the appointment they would have told me how much it was going to be. Also I paid for my car to be detailed and not everything was put back. The girl that helped me did her best to try and locate it but it was not found. If I would have been told that I would not get my stuff back I would have taken everything out of the car. Besides that the customer service was wonderful and the car looks fantastic
12/22/2017
REYNALDO N. VERIFIED CUSTOMER
Supervisor Sammy and salesman Rob Aker s did a excellent job helping me and my family. Thank you.