She made sure she understood what I wanted to have done and she was clear about the process and timing
10/8/2017
Jo Dee. VERIFIED CUSTOMER
I've been coming to **** Hannah for several years! 20 yrs ago it was VW, since it has been Subaru. I drive over from Oregon because I like the service
10/8/2017
Julie L. VERIFIED CUSTOMER
I appreciate that Stacie kept me informed on the status of my service. She was great to work with.
10/8/2017
Linda J. VERIFIED CUSTOMER
Fast, professional, informative support, very much appreciated. Thank you
10/8/2017
Patricia G. VERIFIED CUSTOMER
He was approachable, friendly and courteous. and very helpful. He was my Subaru expectation!
10/7/2017
Matthew G. VERIFIED CUSTOMER
I am satisfied with your service and communication but the repair I was hoping we could fix is still not fixed. I once again dumped more money into assessing the rattle in my car, which was found to be brake caliper pins needing replacement. I was excited to drive it home hoping that it would be quiet over the rougher pavement finally and it's exactly the same as when I brought it in. I don't know it it was tested on the correct roads but even the automall drive road in front of the Subaru store caused the rattle like usual. I did see a technicians note, that mentioned the calipers themselves may be rattling and could be replaced but they functioned ok. I suppose I could live with this rattle all the time but if that's the case, I wouldn't have spent another 160 doallars to have it be the same. I hope that someone would be able to understand this. The rest of the repairs seem fine and I am happy with, just frustrated with the results or lack there of.
10/7/2017
Bruce L. VERIFIED CUSTOMER
Our phone is just a simple flip top, and we do not get emails.. Thanks for trying anyway.
Norma
10/7/2017
Brandon F. VERIFIED CUSTOMER
Great job Andrew
10/7/2017
Debra M. VERIFIED CUSTOMER
I trust Frank and the service providers. He always so kind and knowledgeable
10/7/2017
Barbara W. VERIFIED CUSTOMER
Carson's estimate of the time the service would take was spot on. He was also very helpful in directing me to the shopping center and all in making sure the inside of my windshield got cleaned when I expressed my concern about getting it smear free. Your service department is Class A. Thank you.
10/6/2017
Mike F. VERIFIED CUSTOMER
He was very helpful.
10/6/2017
Patty M. VERIFIED CUSTOMER
Stacie took good care of me and responded right away to all my questions...thank you
10/6/2017
Patricia B. VERIFIED CUSTOMER
Great service as always! Pb
10/6/2017
Margaret M. VERIFIED CUSTOMER
It's a long drive to Vancouver for me but the staff has always been extremely helpful and accommodating. Today's service went very well.
10/6/2017
Thomas K. VERIFIED CUSTOMER
Frank was so communicative and helpful in every step of the service. I really appreciate getting my car back and knowing that's it's almost as good as new.
10/6/2017
Edmund D. VERIFIED CUSTOMER
First class service from the moment I approached the maintenance Bay door. Kept informed by Stacie while relaxing in the customer waiting area. Pleased especially with my freshly washed Forrester.
10/6/2017
DON K. VERIFIED CUSTOMER
Carson was courteous and professional. Carson kept me informed with the progress on the work being done on my vehicle.