Andrew has always been professional and friendly when time I've brought my Sub for service.
7/27/2018
Donna Z. VERIFIED CUSTOMER
Love my Subaru.
7/27/2018
Lara M. VERIFIED CUSTOMER
I saw a shuttle driver come in for someone headed my direction. I waited about 10 minutes, knowing the shuttle I needed should have already arrived- went out and asked if there was still a shuttle coming and told bluntly - 'no, next one is 11:15' I explained I hadn't been called and must have missed the pickup and recieved a blank stare, so I said ' I guess I'll have to call an uber to get to work....' the service attendant asked 'anything else I can help you with' which didn't seem particularly helpful.
While waiting for my Uber, a shuttle pulled up and asked for me. He seemed annoyed and I described the miscommunication. I had to take the Uber, as it had arrived, and gave him my number, then asked if he could get me at 4. I got a 'no' to this since they stop at 4, 'ok - well will you know when my car is done?'
'No'
'Ok... so when should you get me?'
'Hard to say, I'll just call'
I've always had a super experience at **** Hannah until today. It felt profoundly unhelpful.
The first lady I talked to should have actually checked my name and for the shuttle, and the shuttle drivers should have some way of communicating with service when vehicles are ready.
7/27/2018
Debra P. VERIFIED CUSTOMER
He did a great job troubleshooting my questions and helping me.
7/27/2018
Roger G. VERIFIED CUSTOMER
Someone even cleaned out the front seat floor, bagging my trash and wrapping up my tools!
7/27/2018
JANE V. VERIFIED CUSTOMER
Very professional and was able to work my car in
7/27/2018
Dean K. VERIFIED CUSTOMER
Excellent!!
7/26/2018
Marian H. VERIFIED CUSTOMER
He was fantastic-went above and beyond. You are very fortunate to have Carson working there.
7/26/2018
Charles H. VERIFIED CUSTOMER
Frank was fantastic. Rarely experienced such great service. You even beat BMW! It was a real pleasure to have work done with a **** Hannah.
7/26/2018
KELLY H. VERIFIED CUSTOMER
Even though I had an appointment I felt the service representative made me feel rushed. Was not offered a car wash. When I asked for a car wash my rep told me they were really busy and I would have to wait 2 hours.
7/26/2018
Paul S. VERIFIED CUSTOMER
Thank you!
7/26/2018
STEPHAINI S. VERIFIED CUSTOMER
Thank you for your help today! Frank was a pleasure to work with.
7/26/2018
SHARON C. VERIFIED CUSTOMER
Very happy
7/26/2018
John A. VERIFIED CUSTOMER
I ask for Frank when I schedule service because he is very professional and most of all he is a good person.
7/26/2018
THOMAS R. VERIFIED CUSTOMER
Zach was awesome. He took very good care of us. We rate him a 10!
7/26/2018
Christian C. VERIFIED CUSTOMER
Great service as usual.
7/26/2018
GLENN P. VERIFIED CUSTOMER
Zach was very accommodating.
7/26/2018
CHRISTINE M. VERIFIED CUSTOMER
Frank is honest and direct. Great to work with.
7/25/2018
DENNIS P. VERIFIED CUSTOMER
I am absolutely disgusted with Subaru as a brand! My 2013 Outback has been identified as having an excessive oil burn issue and Subaru will do nothing to fix it, except raise the number of miles before adding oil as normal wear. Subaru knows that there are transmission issues with 2010-2015 Subaru vehicles, chooses not to recall, but extends a warranity, so that I have to wait for warning lights and possible further damage to my vehicle. I will never purchase or recommend others purchase a Subaru. Caron Krigbaum was polite and kept me informed about the progress of my vehicle, while at Service Department. The perfunctory and systematic style of service at **** Hannah is cold, harsh, and makes me feel like I am a number having to be rushed through a checklist. This was not a very nice experience and corporate Subaru is a stingy and nasty brand of vehicle.
7/25/2018
Jane R. VERIFIED CUSTOMER
Everything was done to my satisfaction and Zack answered all my guestions about my mileage and how often I need to come in for checkups as I have such low mileage. Very satisfied.