Carson was awesome. Understood what our issue was, sought to determine it’s cause, made suggestions re: it’s solution.
5/14/2018
Ryan V. VERIFIED CUSTOMER
She was thorough and fantastic!
5/14/2018
Nicole L. VERIFIED CUSTOMER
They were prompt, courteous, and my service was very fast for an oil change. Im very happy with the clientele that you have.
5/14/2018
Marina T. VERIFIED CUSTOMER
Taisharra was great to work with! She’s one of my **** Hannah faves so far!
5/13/2018
BRANDON R. VERIFIED CUSTOMER
Great guy, great service, great.
5/13/2018
Grace S. VERIFIED CUSTOMER
I was told that any time I get my car serviced there would be a car wash. I returned and needed to request that. Because last time they tried to vacuum out the interior but couldn’t do much because I had stuff all over. So this time I gutted my car and they didn’t vacuum.
I was also told I would be called when it was done, but wasn’t. I was told it would be done by a certain time, and when I called an hour after that I check the status the person who answered the phone couldn’t find anyone to provide a status update. They stated they would have one of the techs call, and when they did they informed me the car was done—making me feel like it had been done and was sitting waiting for me, while I was anxiously waiting for the call that my car was done.
5/13/2018
Leslie D. VERIFIED CUSTOMER
Husband felt there was some pricing discrepancy from what was told to him at the time of drop off and what we paid. We did not clearly see where the 10% loyalty price was taken off.
5/13/2018
Scott M. VERIFIED CUSTOMER
Everything was great. Taisharra was nice, attentive. Great representative for Hannah. Only disappointment was no car wash. Also this survey is NOT mobile friendly
5/13/2018
Kimberly K. VERIFIED CUSTOMER
Always such a pleasure dealing with Carson ! So helpful, knowledgeable and just a great guy! I drive 180 miles to get this great service :)
5/13/2018
Jennifer J. VERIFIED CUSTOMER
Carter did an excellent job.
5/13/2018
James W. VERIFIED CUSTOMER
Tiasharra was very helpful and got me in and out quickly with no appointment. Wonderful!!!
5/13/2018
Gay R. VERIFIED CUSTOMER
There is no way we should have had to pay $70 for an oil change at 2600 miles in 6 months. When we called to make the 6 month appt we questioned service at this time but was scheduled. When we came in, our rep Barbara said the miles were too low for the 6 month maintanence appt but would do the oil change. At pick up she said not to do another oil change for 6000 more miles...at 8600. So why did we have to do this expense at 2600 miles?
5/12/2018
Daniel S. VERIFIED CUSTOMER
Frank is an extremely customer oriented
employee. Probably the very best service
person I’ve dealt with, in my 40 years of
dealing with service personnel. I drove from
Kirkland WA to buy my car at your dealership,
and I continue to come back for service. You
live up to your ‘framesake motto’ Believe In
Nice.
5/12/2018
Adam S. VERIFIED CUSTOMER
Andrew as always went far above my expectations on my service appointment.
5/12/2018
Hans G. VERIFIED CUSTOMER
Taisharra was great. She went over the service details and recommendations to keep my car in great shape. She was very professional and courteous.
5/12/2018
Tiffany N. VERIFIED CUSTOMER
They were great, my runs better and haven’t had any problems with my keys, thank you guys!
5/12/2018
Cynthia K. VERIFIED CUSTOMER
I appreciated that he told me my options because of the nature of the problem(s).
5/12/2018
Jessica H. VERIFIED CUSTOMER
Supper friendly and easy to talk to.
5/12/2018
Katherine N. VERIFIED CUSTOMER
Appreciated explanation of what future service needs might be
Thank you
5/12/2018
Samuel G. VERIFIED CUSTOMER
Amazing work and great communication. She was really helpful and went out of her way to explain things.