Overall service was good; tend to have a good experience with your service Dept. This time however my heated seats didn't work when I got my car back. I scheduled a follow up appointment to have you look into it, but went ahead and looked at the wiring myself. Found that none of the wiring in my center console was connected back up. I was able to fix this myself. So will call tomorrow and cancel the follow up.
2/14/2018
Russell C. VERIFIED CUSTOMER
Service done before time expected, plus Chris managed to get a car wash done although they were backed up with scheduling! Loved getting the shiny clean car returned when I wasn't really expecting it!
2/13/2018
Rachel N. VERIFIED CUSTOMER
Andrew provided excellent customer service and I am extremely satisfied.
2/13/2018
Lynette R. VERIFIED CUSTOMER
Very helpful and friendly! My only complaint about my visit today was about the quality of my car wash which had absolutely nothing to do with Andrew. I really think that you should automatically wash people's cars when they come in for service just as a courtesy.When I asked for a car wash with my 6000 mile check up they got it done but it was a horrible wash job. My outside windows were still dirty and there were water spots and dirty sections on the car. Again I did not discuss this with Andrew and it had nothing to do with him.
2/13/2018
Jeffrey R. VERIFIED CUSTOMER
Fast service with a smile !
2/13/2018
Miquela P. VERIFIED CUSTOMER
Frank Ross was very respectful and friendly! He does a wonderful job at giving superior customer service!
2/13/2018
Andrew B. VERIFIED CUSTOMER
Frank Rocks!
2/13/2018
Julie B. VERIFIED CUSTOMER
Excellent customer service!
2/13/2018
Richard B. VERIFIED CUSTOMER
Very helpful and courteous.
2/13/2018
Peggy K. VERIFIED CUSTOMER
Great customer service. I appreciated the loaner car very much!!
2/11/2018
Ming H. VERIFIED CUSTOMER
I had great service at Subaru. The person who helped me was Andrew Fabian. He was very professional and explained the service i was going to get with the tune up of 12000 miles.
I will recommend him to others!
2/11/2018
Douglas M. VERIFIED CUSTOMER
Andrew continues to impress me with his caring service management.
I know I count on him, and his team to make sure my warranty and normal services are successful.
Please let him know I appreciate him. If you have a rewards program for above and beyond... he deserves that recognition.
I also can’t forget to mention the sales guys who helped me today. Kenny, Curtis, and Mike. My family has purchased 7 cars from you since 2007, and will continue to do so.
Thanks
2/11/2018
Paige W. VERIFIED CUSTOMER
Professional, friendly and helpful
2/11/2018
Lynda M. VERIFIED CUSTOMER
Didn’t call me when vehicle was finished or about air filters when said she would. Also helped another customer ahead of me and I had to ask for assistance paying from someone else because I had been waiting 15 min for her to help this other person and she seemed irritated that I went to someone else. I have an ignition interlock device and prior appointments have been no problem however today for some reason I left with a violation and then I asked her to fill out the form for me and she said well we didn’t do that. Ok so there wasn’t a violation on there when I left it now there was so. Not a huge deal but I have to pay another 54 dollars to get it recalibrated. Not my best experience at **** Hannah for sure.
2/11/2018
Kennneth B. VERIFIED CUSTOMER
Andrew solved the problem then when asked he found a newer Forester in our price range. then connected us with a sales person to close the deal.
Andrew has given us.outstanding service since we purchased our 2010 forester.
Thank you for having such a great staff
Ken. Bailey
2/10/2018
Susan F. VERIFIED CUSTOMER
Had no app't but a total shut down of car while on the road so we just came in, got immediate service and were good to go n 90 minutes